Dental Patient Care Coordinator

Dental Patient Care Coordinator - We Serve. We Grow. We Achieve.

MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care.

COMPANY INFORMATION:

As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County.

POSITION SUMMARY:

The Dental Patient Care Coordinator’s primary responsibility is to facilitate Dental Patients’ office experience in being seamless and ensure the patients leave well informed and/or are prepared for their next appointment. This includes ensuring the patients understand their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments. In addition, this position supports Customer Experience Technician duties as needed and instructed by leadership.

DUTIES AND RESPONSIBILITIES:

• Coordinate dental benefits with patient treatments.
• Collect, verify, and manage Dental Patients’ dental insurance benefits and claims, including maintaining accurate insurance information on file.
• Expertly analyze and understand insurance policies to determine coverage for specific services and procedures.
• Estimate costs for patients based on their insurance coverage.
• Prepare and present treatment plans and financial estimates to patients for all prescribed treatments.
• Communicate with patients about their appointments, treatment plans, financial estimates, billing processes, etc.
• Schedule patient treatment appointments; reschedule patients that miss their appointments or unable to make their balance due, and call patients that have not completed treatments.
• Check in daily lab cases and update necessary records, including patient dental ledgers.
• Ensure patient dental ledgers are kept-up-to-date with accurate information for services rendered.
• Record all financial discussions with patients in their file.
• Perform account management, including patient registration using practice management software and all steps necessary to create a patient record.
• Review and maintain patient accounts accurately.
• Understand the purpose of all clinic forms as they relate to Patient Care, i.e. patient records, financial forms, and insurance contracts.
• Understand and implement patient flow process, including registration process.
• Perform patient management, including check in and check out procedures, and assist other departments as needed.
• Manage incoming phone calls, and deliver and return messages.
• Participate in staff meetings, planning meetings and other meetings as needed.
• Other duties as assigned.

QUALIFICATIONS:

High school diploma or general education degree (GED) required.

Experience in a healthcare setting; or equivalent combination of education and experience is preferred; 2 years of healthcare experience is preferred.

Experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; 1 year of dental experience preferred.

Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills.

Demonstrated ability to work effectively with people of diverse races, ethnicity, ages, and sexual orientation in a multicultural environment.

Bilingual (English and Spanish) is desired.

TYPICAL PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear while conversing with staff and/or patients. The employee is regularly required to sit, use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.