Dental Office Receptionist

Position title : Receptionist / Front Dental Office

Job Description:

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Full Time / Part time

Main Duties:

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Maintain general cleanliness of the front office.
• The person must be a team player, with an outgoing, friendly and positive personality.
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person.
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists.
• Transmit information or documents to patients using a computer, mail, or facsimile machine.
• Balance credit transactions and provide basic financial clerical support duties.
• prepare claim forms for dental insurance
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to the assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.

Disclaimer:.This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be Amended at anytime at the sole discretion of the Employer.

Success Factors

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be detail oriented in order to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence.

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality

Experience and Education

• GED Certificate, high school diploma or comparable experience

Salary

• Salary can vary from $17-$25/hr based on experience and education level.

Job Types: Full-time, Part-time

Pay: $17.00 - $25.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Dental insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person