Dental Front Office Supervisor

Overview:

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

 

The Dental Front Office Supervisor is responsible for the supervision of the daily operations of the Front Office. This position will improve customer service by providing supervision and coaching for the Front Office staff, and will take a team-based approach to patient care and problem solving. The Dental Front Office Supervisor supports the dental care team including dentists, dental assistants, and front desk staff to provide comprehensive services to the MCC patient population.  The Dental Front Office Supervisor works under the supervision of the Dental Clinic Manager to ensure quality health care services and efficient patient flow during clinic hours. 

Responsibilities:

• Practices excellent customer service, supports and provides guidance and direction to the Front Office staff in providing outstanding customer care.
• Personnel Management: Interview, hire, and train or oversee training of staff; plan, assign, and direct duties, PTO requests and work schedules.
• Assist Dental Clinic Manager and RDA supervisor with daily work and performance of clinic staff including Front Office, and other non-provider staff to ensure smooth patient flow and accountability.
• Maintains clear and effective lines of communication with all members of the clinical care team.
• Monitors patient flow, access to services, and is aware of current demand.
• Ensures that schedule is always booked.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; and meets commitment to providing outstanding patient centered care.
• Assist with clinic scheduling and problem solving to minimize patient waiting time, and to increase efficiency and quality of dental services.
• Readily available during clinic hours to answer patient and staff questions about clinic flow, dental center process, and appointment scheduling.
• Maintains patient confidentiality in accordance to department policy and HIPAA guidelines.
• Work with manager on special projects and provides support as needed.
• Research, evaluate, recommend, and implement or revise processes, services or techniques as necessary to promote effectiveness and efficiency.
• Manages office supply order requests.
• Provide backup support for staff as needed.
• Coach and train staff to minimize billing errors.

Supervisory Responsibilities:

 

• Maintain appropriate staff levels and participating in recruitment. This includes working collaboratively with Recruiters and may involve dispositioning candidates utilizing our ATS (ICIMS), interviewing and checking references.
• Onboard, train and support continued development of staff.
• Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
• Complete time and attendance requirements for team, approving timesheets, time off requests, and ensure accurate and timely completion for payroll.
• Ensure a safe, secure and legal work environment by upholding MCC’s policies and procedures.

Qualifications:

Education and Experience:

 

• High School Diploma or Equivalent (GED) required.
• 6-12 months of supervisory experience desired or at least 3-6 months of experience as a Front Office Lead.
• Knowledge of Electronic Health Records (EPIC) preferred. 
• Bilingual English/Spanish required. 
• Past administrative work history in health-care dental clinic setting desired. 

Required Skills and Abilities:

 

• Familiarity with dental insurance plans.
• Familiarity with OSHA regulations.
• Bilingual English/Spanish required. 
• Familiarity with MS Office products such as Microsoft outlook and Excel. 
• Commitment to providing high quality health care and customer service to low income patients.
• Ability to work in a fast-paced Dental clinic environment. 
• Strong organizational skills, strong attention to detail and ability to meet deadlines and complete tasks timely. 
• Strong interpersonal skills and ability to understand and follow written/verbal instructions.
• Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.
• Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
• Participate in quality improvement activities, including OSHA and dental regulations.
• Gather weekly visit reports, and other reports as needed.
• Performs other duties as assigned.

Physical Requirements and Working Conditions:

 

• Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard and headset.
• Moderate to loud noise and intermittent interruptions.
• Must be able to lift up to 15 pounds at times.

Benefits:

Our mission informs our approach to your benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

 

All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster. 

 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

 

MCC is an equal opportunity employer.  We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.   

Min:USD $68,640.00/Yr.Max:USD $72,800.00/Yr.