Dental Front Desk Specialist

The Dental Front Desk Specialist will verify demographics, financial, and insurance information, and provide to Front Desk staff to collect at patient check in. They will also be the point of contact for routine dental scheduling assistance.

Essential Duties and Responsibilities The following duties are not intended to serve as a comprehensive list of all duties performed by this position. Other duties may be assigned.

• Support the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embrace KANA's culture of serving the whole person through our provision of services. Incorporate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Uphold KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Maintain collaborative team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.
• Protect confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
• Communicate concerns in appropriate manner and in accordance with KANA policy.
• Ensure that all demographic and insurance information is communicated and properly enter into the electronic health record to provide prompt and accurate billing.
• Record patient identification into electronic health record including driver's license, social security card, CIB, etc.
• Responsible for coordination of benefits when more than one insurance carrier is presented.
• Appropriately record patient registration paperwork in the Electronic Health Records according to departmental procedures.
• Understand and gives explanation regarding the sliding fee application. Refer all patients without insurance coverage or with questions to a Patient Benefits Coordinator for resolution.
• Provide primary scheduling and registration services, including receiving and directing incoming calls, and assisting callers. Provide helpful assistance in anticipating and responding to the needs of our customers (i.e., escorting, directing, and answering questions). Take messages that are clear and concise. Demonstrate exceptional phone etiquette.
• Update patient's demographic information.
• Completes assigned worklist related to patient demographic, insurance, medical information.
• Schedule routine dental appointments for patients who are present in person or call the clinic
• Receive and prioritize calls, faxes, and requests from patients. Route information to the appropriate recipient in a timely manner.
• Maintain front office inventory and equipment by checking supplies, anticipating needed supplies, and placing orders for supplies as needed or directed.

Supervisory Responsibilities: This job has no supervisory responsibilities.