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Form of workOne of the largest Facility Maintenance providers in North America is Hiring!
We are looking to hire 2 Part-Time Call Center Representatives to our team. The 3rd ShiftCall Center Representative will interact with the after-hours answering service and appropriate Prichard Facility Services Managers to address emergency calls and tickets.
Duties/Responsibilities:
Required Skills:
Experience:
Benefits:
EEO Notice:
Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.
We are looking to hire 2 Part-Time Call Center Representatives to our team. The 3rd ShiftCall Center Representative will interact with the after-hours answering service and appropriate Prichard Facility Services Managers to address emergency calls and tickets.
Duties/Responsibilities:
- Interact with the after-hours answering service via telephone to handle emergency calls and tickets for our customers.
- Monitor CallCenter inbox for emergency tickets.
- Relay emergency calls and tickets to our managers via email and telephone using appropriate building lists.
- Monitor CallCenter email folders for responses, ETAs, and scheduling information.
- Input tickets onto appropriate spreadsheets for tracking purposes.
- Use customer portals to accept and update tickets.
Required Skills:
- Excellent communication skills.
- Proficient computer skills with the ability to learn new software.
Experience:
- Customer service experience required.
- Experience using Outlook and Excel required.
Benefits:
- Salary: $18/hr
- Shift 3 days a week, 12am - 8:30am
- Ancillary benefits-Life insurance, Long Term Disability, FSA and Dependent Spending care
- 401K
- Opportunity for growth
EEO Notice:
Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.
