Dealer Customer Service Representative

Family Owned Company Since 1968

We are Colorado’s premier manufacturer of window covering products, referred to as window treatments which include roller shades, blinds and drapery and at Lutek, we have an emphasis on the hot trend of automation. Our customers include homeowners as well as large construction projects such as office buildings, hotels and schools. We are committed to creating a good work/life balance for our employees while providing outstanding products and service to our customers.

Why Work at Lutek

As the Dealer Channel Customer Service Representative, you will play a foundational part of our company’s success. You are at the intersection of our nationwide base of dealers and our internal dealer and manufacturing team. Meeting our dealers’ expectations for accurate, complete and on-time delivery dates is a critical element of good Customer Service.

We are a boutique manufacturing and installation business which strives for a work/life balance, while valuing the contributions of our employees. We are a family owned and growing window treatment provider based in Arvada, CO. Our business partners and customers include not only window shade and audio-visual dealers, but interior designers, architects, and trade professionals and we offer everything from measuring, consulting, installation, sales and fabrication of custom draperies and window shading solutions. We fabricate our products at our 30,000 square foot state-of-the-art manufacturing facility. We source our materials and parts both domestically and internationally.

You will have the opportunity to learn our business, enabling you in time to pursue other career opportunities within Lutek, should you find a career path you desire.

How we deliver on the promise of a work/home life balance:

• We offer 7 paid holidays a year, PLUS the week of Christmas off.
• We offer flexible work hours during the summer months which allows some of our team members to enjoy 3-day weekends.
• Daily Snacks!

Your Responsibilities as Dealer Channel Customer Service Representative

You’ll be responsible for working directly with our dealers, via both in-bound and out-bound customer calls and emails advising them as to the status of their orders. You will also be working directly with our internal manufacturing teams to coordinate the weekly job production schedule. More details about the responsibilities are:

• Works directly under the supervision of the Director of Dealer Sales
• With in-bound customer calls and emails, your focus is on getting a quick assessment of the extent and urgency of the customer’s issue and then addressing their needs after consulting with internal Dealer and manufacturing teams. The phone does not ring off the hook all day long, but you can anticipate your days to be full.
• Reviewing daily orders placed in our on-line customer portal. Working with our internal purchasing team to ensure materials will be on-hand to meet customer expectations for delivery dates.
• Reviewing daily shipments to fulfill customer orders.
• Working daily with the Dealer team and manufacturing team to plan the weekly job schedule. You will need to be flexible and yet assertive to ensure customer needs are met.
• Interacting directly with Customers to fulfill orders and address specific needs.
• Attending sales and production meetings.
• Creating marketing materials and product samples.
• Become an advanced user on our proprietary online ordering system.
• Become an advanced user with our products and associated technology to support customer inquiries.
• Assist in product testing and quality control process prior to shipping when needed.
• Assist in preparing and packaging orders when needed.

What Working at Lutek Means for You

Our work is never done because we enjoy repeat customers. Additionally, we are gaining new customers from our focus on sales growth and this, of course, requires our having a Customer Service function that matches the growth.

• Valuable hands-on experience with our business and its window covering products.
• Competitive compensation and top-notch benefits
• Exposure to other roles and functions within Lutek.
• Career advancement opportunities. For instance, a greater involvement with manufacturing operations.
• 401(k) plan available after 1 year of employment.
• General work happens between the hours of 7am to 4pm.

Pay Details are as follows:

$20 to $24 per hour depending on experience.

Our hourly employees are eligible for overtime pay.

Requirements – What We are Looking For

• Someone who works well independently as well as with direction.
• Experience in the window shade industry a plus.
• Experience working for a fast-paced manufacturer a plus.
• Friendly, outgoing and appreciates excellent Customer Service as a goal.
• Familiar with HubSpot CRM and the Asana Work Management platform.
• Technical aptitude and experienced Windows platform user.
• Familiar with a manufacturing and warehouse environment.
• Familiar with shipping and logistics.
• Comfortable prioritizing on the fly due to changing circumstances.
• Able to pass a drug test.