Data Science Analyst, Government Consumer Analytics

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. We leverage advanced analytics, machine learning, and a hypothesis-driven approach to quickly transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. We are responsible for understanding the data flow from a business perspective to create a solution architecture to model the business. Our data teams build next generation data and machine learning platforms and products in the cloud that help power CVS Health to make healthier happen for 100+ million customers.

Government Consumer Analytics is one of the largest teams within A&BC’s Consumer Analytics organization. The team partners with Aetna’s Government lines of business (Medicare, Duals, Medicaid, ACA) to consult with business leaders to define and structure business problems and deliver end-to-end technical product solutions. The team is organized by business-aligned verticals – Medicare STARS, Revenue Integrity, Duals, Rewards & Product Engagement, CX Engagement, Mail Order Delivery, & Call Intelligence.

This new role is within our CX Engagement vertical focused on improving consumer experience

with their health plan. Join an exciting and impactful team that has a big and positive impact on the health outcomes of our members.

Location: Hybrid in New York, NY, will not consider remote
Responsibilities:

• Data mining activities using Python and SQL/BigQuery to extract insights from some of the most valuable healthcare datasets in the world.
• Develop and implement MLOps pipelines in Google Cloud Platform to support the execution of multi-channel marketing campaigns.
• Build statistical models (eg. XGBoost, Regression etc.) to predict consumer behavior enabling optimized targeting for marketing campaigns
• Track marketing results across multiple touchpoints along the journey (web, call center, brokers) from consumer to member
• Launch, measure and report on A/B and multi-variate tests to improve program performance across key performance indicators
• Engage with marketing stakeholders to understand go-to-market plans, support marketing strategies with data driven insights, and assist in planning for member growth
• Effectively influence stakeholders and become a trusted partner that is indispensable
• Communicate technical concepts and implications to business partners in a way that is easy for them to grasp and understand
• Manage multiple work streams and projects using excellent time management and planning skills to measure on time deployment and high-quality results
• Utilize excellent data storytelling techniques to create presentations and content that easily communicates answers to complex problems in a clear and compelling way

Required Qualifications

• 6+ Months of internship in applied Data Science/advanced analytics ie. ML, experimental design, optimization and A/B testing.
  1+ years of experience in SQL/BigQuery and Python.
• Preferred Qualifications
  2+ years using Python and SQL
• 1+ years of experience with big data tools ie. GCP, AWS
• 1+ years of experience with Machine Learning and A/B testing, ideally in campaign optimization
• Demonstrated proficiency in a range of mathematical analysis methods, machine learning, statistical analyses, and predictive modeling with in-depth specialization n in some areas
• Proactive and curious mindset with a passion for data-driven decision making

Education

Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.