Data Entry Specialist

Who We Are

Lawndale Christian Legal Center (LCLC) specializes in providing a unique form of holistic community-based criminal defense representation grounded in restorative justice principles to minors and emerging adults (24 and under) from North Lawndale, Austin, East Garfield Park, and Little Village. LCLC started in North Lawndale where it is still headquartered today. In summer 2021, LCLC expanded its service area by co-locating holistic legal services with BUILD in Austin, Breakthrough in East Garfield Park, and New Life Centers in Little Village. At all four sites, LCLC’s highly relational, innovative community-led model of justice is performed by an interdisciplinary team of attorneys, case managers, outreach workers, circle-keepers, and community partners that provide developmentally appropriate supports for minors and emerging adults. The team identifies and meets the legal and social needs of our youth at every phase of the criminal justice system: from diversion, arrest, through trial, and the completion of any period of probation, supervision, and parole. By serving justice-involved minors and emerging adults holistically in their community, LCLC is leading the transformation of the traditional criminal justice system and establishing new best practices in community-based holistic interventions grounded in restorative justice that are more effective, cost less, and result in greater public safety for all. We believe our holistic, community-led restorative justice model will transform the criminal justice system and end mass incarceration when we scale our model across Cook County and the nation. More information on LCLC can be found at www.lclc.net.

Job Description

The Data Entry Specialist is passionate about utilizing data to support criminal justice reforms and ensure quality services are provided to clients involved in the criminal legal system. This position will help LCLC staff and management implement data-driven decision-making and plays a key role in supporting the Community Release with Support program’s expansion into Cook County Circuit Court’s 3rd and 4th Municipal Districts (Maywood and Rolling Meadows). The Data Entry Specialist is responsible for collecting and entering client data with a high degree of accuracy and efficiency. This individual will work collaboratively with cross-functional teams and respond swiftly to data needs and requests both internally and externally. This position plays a key role in ongoing research and implementation studies. The Data Entry Specialist will work closely with the LCLC data team and program staff, in order to ensure quality documentation and proactively identify areas of improvement. The Data Entry Specialist will report to the Salesforce Administrator (once hired) and Associate Director of Research and Evaluation.

Responsibilities

• Collect, digitize, and review for accuracy all aspects of client records from multiple sources (e.g., client intake form, Clerk’s system portal, individual in custody locator, etc.)
• Collaborate with Salesforce Administrator, Associate Director of Research and Evaluation, and Program Staff to assist in the optimizing of operational processes and systems to ensure efficiency and high-quality delivery of the Community Release with Support model data infrastructure.
• Ensure quality and timeliness of client data entered in Salesforce and review regularly to meet performance goals and improve program quality for clients.
• Work with LCLC’s data team to integrate data collected in Salesforce and CiviCore to inform quarterly reports provided to LCLC’s Executive Director and Board of Directors.
• Highlight and address data inconsistencies by working with program staff to locate missing data.
• Identify and suggest data-informed areas for growth and project development.
• Support LCLC leadership & TBP partners in developing and presenting regular updates on program outcomes.
• Participate in initial and ongoing training of staff in Data Entry and continual quality improvements.
• Provide ongoing feedback on potential improvements in Salesforce architecture and management to ensure appropriate data capture and analysis to inform mitigation strategies.
• Cross-train and learn other data systems to support understanding and evaluation of LCLC programs.
• Attend all trainings as required for agency and professional development.
• Other duties as assigned.

Required Qualifications

• Familiarity with Cook County bond court, pretrial legal procedures, and criminal justice reform landscape in Illinois, Cook County, and Chicago.
• Experience using data to evaluate program output and demonstrate program needs.
• Experience in Salesforce strongly preferred.
• Working knowledge of G suite and Microsoft Office Suite, particularly Microsoft Excel.
• Familiarity with quantitative analysis a plus.
• Commitment to racial justice and building an infrastructure to support lasting policy change.
• Organized and capable of managing multiple projects and competing priorities.
• Experience in large scale Data Entry, quality assurance, and task management.
• Committed to completing daily work in an accurate, timely, and consistent manner.
• Generates alternative solutions to address client needs and work challenges.
• Demonstrates cultural sensitivity and ability to work with diverse staff, clients, and community.
• Applies effective interpersonal, organizational, and problem-solving skills to prospective partners and maintains strong relationships with external stakeholders and LCLC team members.
• Takes responsibility for results, is self-reflective and seeks out and considers feedback.
• Passion for, understanding of, and commitment to LCLC’s vision and mission.
• Willingness to live in Maywood, Palatine, Austin, East Garfield Park, North Lawndale, or Little Village preferred.
• Residents from Maywood, Palatine, Austin, East Garfield Park, North Lawndale, and Little Village, minorities, and individuals impacted by the criminal justice system encouraged to apply.

Work Environment/Travel

While performing the duties of this job, the employee works mostly in an office environment that is quiet to moderately loud, depending on the work area.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The role requires near visual acuity (approximately 20 in. or less) to utilize a computer. The employee will spend most of the time doing desk or computer work and in both in-person and virtual meetings. While performing the duties of this job, the employee may be required to occasionally stand; walk; sit; use hands to finger; communicate verbally.

Position Type/Expected Hours of Work

This is an administrative position requiring the exercise of discretion and independent judgment and is required to work a full-time work week, as designated by the LCLC Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours.

Lawndale Christian Legal Center is an equal opportunity employer. We do not discriminate on the basis ofrace, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and organizational needs. Our goal is to be a diverse workforce that is representative of those we serve.

North Lawndale, Austin, East Garfield Park, and Little Village residents, minorities, and individuals impacted by the criminal justice system encouraged to apply.