Data Entry Customer Representative

Job Title:Data Entry Customer Representative

Job Overview:

We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry Customer Representative. The primary responsibility of this role is to accurately enter customer information and inquiries into our database while providing exceptional customer service. The ideal candidate will possess strong Data Entry skills, excellent communication abilities, and a commitment to delivering outstanding customer experiences.

Responsibilities:

• Accurately enter customer information, inquiries, and orders into the company database.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide knowledgeable answers to questions about products, services, and company policies.
• Resolve customer concerns and issues in a courteous and efficient manner.
• Collaborate with other team members to ensure timely resolution of customer inquiries.
• Assist in generating reports and analyzing data as needed.
• Uphold company standards for customer service excellence and data accuracy.
• Continuously seek opportunities to improve processes and enhance the customer experience.
• Adhere to data privacy and confidentiality guidelines at all times.

Requirements:

• High school diploma or equivalent; additional education or training in customer service or Data Entry is a plus.
• Excellent typing skills with high accuracy and attention to detail.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computers and familiarity with database systems.
• Positive attitude and willingness to learn.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and responsibilities.