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SalaryJob Description
Based in Irvine, California, SMS Datacenter (http://SMSDatacenter.com) is a leading provider of Managed Services, Co-location and Private Managed Cloud, as well as Software development and Professional Services. SMS has over 850 technology professionals.
POSITION
This is a full-time/part-time (must commit long-term) ENTRY-LEVEL Data Center Technician (DCT) position. The position is ideal for someone who has little to no experience and is looking to enter the field of IT. On-the-job training sessions and real world experience will be provided.
Our DCT position handles the monitoring and escalation of network, server, and facility issues. He/she analyzes the problem and, depending on problem complexity and resolution time constraints, either solves it or seeks help. The DCT utilizes support from technical experts within the organization and third parties to resolve problems. He/she takes responsibility for handling incidents and following them through completion. Upon successful resolution, he/she finalizes the task according to company policies for incident management. Job duties also include documenting the problems encountered and techniques used to solve it for future reference.
ESSENTIAL JOB FUNCTIONS
· Datacenter Access Administrator (Velocity)
· Facility automation monitoring (Foreseer)
· Troubleshoot basic network/server issues
· Open/Update/Close tickets (Help desk)
· Create documentation
REQUIREMENTS
· Must be available to work 12-hour shift schedule
· Flexible availability (including weekends)
· Must be able to commit long term
· Preferably 1 year of IT experience
· Great customer service skills
· Servers, networking, and virtualization basics
· Have excellent written and verbal communication skill
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Benefits:
- On-the-job training
- Paid training
- Professional development assistance
Schedule:
- 12 hour shift
Work setting:
- In-person
Work Location: In person
