Address
Form of work Responsible for day-to-day Data Center application administration responsibilities providing enterprise-level end-user help desk support. Maintains enterprise scheduling system and administration of enterprise report system. Responsible for basic Data Center facilities monitoring and infrastructure maintenance. Works to improve IS customer relationships. Performs escalations for Data Center problems, ensuring conformance with Information Services goals. Other duties involve following change management protocols and Data Center project management standards; participation in disaster drills; maintenance of support documentation; multi-tasking assignments and effectively utilizing time task-management skills; basic over-the-phone troubleshooting of hardware, software and processing customer requests for systems and services; basic troubleshooting and servicing hardware and software, printers, office automation devices and network connectivity for devices attached to the Shands enterprise-wide computer network; and security and account management functions. Expected to have a strong understanding of customer procedures and to recognize opportunities to optimize the use of technology to meet their business goals.
- Associate's degree or 2 years of experience in a computer operations field within a multi-platform environment or in a related area.
- Requires excellent verbal and written communication skills.
- Demonstrate knowledge of application administration, network account administration and troubleshooting of UNIX and/or Windows NT applications/systems.
- Proficient with spreadsheet, database management, word processing and communication software.
- In addition to excellent written and interpersonal skills, must demonstrate knowledge and/or experience in at least two of the following areas:
- Strong knowledge of desktop, server and personal device hardware, software and peripherals.
- Microsoft or UNIX integration knowledge.
- Strong organizational and customer service skills.
- Advanced Microsoft word processing, spreadsheet or database development.
- Familiarity with health care information systems.
- Project management methodology.
- Applicants not meeting the above requirements but who have extensive and varied experience (same educational and years of experience parameters as outlined above) with customer service will be considered.
Licensure/Certification/Registration:
- Industry-standard technical certifications (A+, MCP, CCSP, etc.) preferred and may substitute for experience.
