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SalaryOverview:
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
Compensation: $49,000 - $70,000 based on experience and credentials
Remote Opportunity
The Call CenterData Analyst supports business users by providing analytic insights to help make informed decisions about various initiatives. This individual assists with developing the approach and methodology of the analysis, identifying data sources, and defining or creating the variables needed for data evaluation. Key responsibilities include assisting with several ongoing projects to ensure data integrity and comprehensive evaluation of business issues. An ideal candidate is a creative, detail-oriented individual who is proficient with statistical tools and has a strong mathematical background in data analysis.
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
* COMPETITIVE MARKET SALARIES * MEDICAL COVERAGE * PAID TIME OFF * 11 PAID HOLIDAYS * PARENTAL LEAVE * RETIREMENT PLANNING * DEGREE ASSISTANCE * BONUS OPTIONS * ACCESS TO OVER 4,000 GYMS * FREE IDENTITY THEFT PROTECTION * PAID VOLUNTEER HOURS * LEGAL ASSISTANCE * MENTAL HEALTH RESOURCES * EMPLOYEE LOAN DISCOUNTS *
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!
Responsibilities:- Gather, analyze, and interpret Call Center data and operational processes to identify risk areas
- Prepare reports for management
- Utilize data sources to find relevant relationships and turn them into actionable insights
- Provide data-driven intelligence to the key stakeholders throughout the business
- Conduct analysis and routine KPI reporting in support of the business
- Provide impactful communication to business partners by creating graphs, presentations, and dashboards to visualize insights from data
- Create a factual environment for making business decisions
- Collaborate and coordinate analytic efforts with the larger community at Suncoast Credit Union
- Support the development and implementation of strategic business solutions
- Prepare financial and quality impact analysis
- Perform preliminary analysis of operational data insights and identify potential opportunities for operational improvements
- Assist the Call Center team with analyzing operational process inefficiencies and developing improvement opportunities
- Develop and maintain dashboards to continually assess the Call Center’s operational performance against enterprise objectives
- Perform correlation analyses and R2 testing
- Identify relationships and trends within datasets
- Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
- Attend educational events to increase professional knowledge
- Bachelor’s degree in business, computer science, information science, data analytics, or a related field preferred (A comparable combination of work experience, certifications, and training may be substituted for education requirements)
- 3+ years of data analytics experience
- 3+ years of Call Center experience
- Proficient with Microsoft SQL and Excel, Python, and Power Automate
- Strong understanding of business requirements and Call Center operations capabilities
- Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
- Accurate, detail-oriented, and organized with task management
- Ability to analyze and resolve routine problems
- Proven experience analyzing, interpreting, and summarizing complex data related to Call Center technologies
- Ability to prepare accurate reports within specified deadlines
- Experience presenting reports, trends, and recommendations
- Effective written, verbal, and interpersonal communication skills to interact with members, staff, vendors, and government regulators
- Ability to work outside of regular business hours
