D6 - It Support Technician

Apogee is seeking an IT Support Technician located at Apogee ATCN in Colorado Springs, CO. The IT Technician will provide onsite support to our local training environment as well as our government customer as needed and will report to the Corporate Director, Infrastructure Development. This position will be primarily for someone with large troubleshooting capabilities with a proven record of Help Desk/IT Support and a desire to learn System and Network Administration on a smaller scale.

Why Work with us:

Apogee Engineering, LLC is a provider of research, engineering, operations, software, cyber, intel, training, technical services, financial and administrative expertise across an array of DOD and Federal Civilian customers. Our company was founded on the commitment of making a positive difference for our customers and our people. Apogee’s culture is infused with integrity and a passion for excellence, which has propelled us into the ranks of an elite small business company. Apogee is known for an unwavering dedication to our client's success, a warm and employee-centric work environment, and an enthusiasm to provide the right solution at the right time.

What you'll be doing:

• Assist with the deployment and troubleshooting of equipment, software, and other systems.
• Perform creation and deployment of images across 200+ computer systems.
• Maintain documentation.
• Performs periodic meetings with Government customer to understand requirements for future needs.
• Performs periodic reviews to ensure compliance with policies and procedures.
• Assist in training and/or coordination of training as it relates to hardware and software.
• Assist with the monitoring of network systems and communicates alerts or issues to third party IT support partners.
• Interacts with customers, management and staff to resolve problems, answer questions, and develop more efficient methods of processing data or integrating systems.
• Assist with network and application password unlocks and resets.
• Assist with troubleshooting printers and other hardware peripherals.
• Organize and maintain IT resources.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.
• Data cleanup.
• Assist with implementation of system roll-out and updates and instructing customers on use.
• Manage virtualization server farm and corresponding network, with support and on the job training (OJT) from Apogee Lead System Administrator.

What you'll need:

• High School Diploma with 5+ years relevant experience, OR combination of Education/Certification in lieu of years’ experience
• CompTIA Security+ Certification (Preferred)
• Working knowledge of Windows network and operating systems
• Working knowledge of PC / LAN hardware troubleshooting and workstation software
• 5+ Years of Tier 2, Tier 3 Help Desk Support (Preferred)
• Ability to handle multiple requests and tasks with minimal supervision.
• Excellent analytical and problem-solving skills.
• Experience with VMWare products and tools (Preferred)
• Exceptional customer service and communication skills, both verbal and written
• Excellent work ethic and dedication.
• Proficiency in Microsoft Suite.
• Strong work ethic and attention to detail.
• Possess the ability to maintain the integrity of highly confidential organizational information.
• Ability to research and accurately document issues and fixes.
• Ability to see a problem through to completion.
• Logical thinking and analytical processing

Benefits

• Apogee offers two medical plans, a high deductible health plan with a HRA and a traditional POS plan with co-pays, dental, vision, 401(k), life insurance, PTO, paid holidays, parental, military and jury duty paid leaves. Regular part time employees scheduled for twenty-four or more hours per work week are eligible for benefits on a pro-rated basis. 
• This position is eligible for a discretionary annual bonus. 
• The hourly pay range for this position is $25.20/hr to $37.80/hr across the U.S. The starting base hourly pay for this position will be between $24.52/hr and $34.62/hr.  There is also a different range applicable for specific work locations. Base pay is based on a number of factors and may vary depending on job-related knowledge, experience, skills, abilities, training and education.