It Desktop Support Technician Iii

Description of the Position

AGILE is seeking an IT Desktop Support Tech III who will be responsible for providing support to critical internal infrastructure and applications supporting daily business operations. Focus will be primarily in MS365/O365 and AWS. This is an entry level or early career position and requires the ability to work independently in support of a fast paced business. This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology. Candidate must have server, network, and hardware experience. This position may need to travel on occasion to our other US offices. 

Primary Duties

• Onboard and offboard users including account creation, permissions and hardware configuration.
• Provide support to end users on a variety of issues; identify, troubleshoot, and responds to end-user issues or requests; perform diagnostics using various tools; support includes but not limited to assisting with print issues, install, maintain, modify and troubleshoot hardware and software systems.
• Document, track and monitor all issues to ensure a timely resolution; test and verify fixes to ensure problem has been adequately resolved.
• Maintain inventory levels of equipment

• Deploy, operate, and support cloud infrastructure primarily utilizing MS365/O365 with some interactions with AWS and Azure. 
• Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations and security models 
• Applies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operations 
• Install, configure, upgrade, tune, and troubleshoot server and desktop computer hardware, software, systems, and other resources in a physical or virtual datacenter 
• Monitors, tracks, and records system performance and utilization metrics 
• Communicates highly technical information to both technical and non-technical personnel 
• Automation of tasks using scripting and configuration management systems 
• Participation in the development of information technology and infrastructure projects 
• Document and thoroughly understand the application architecture and system configuration across platforms 
• Determine the root cause of an outage, duration, and recommendations or steps to resolve issues 
• Respond to general inquiries and resolve incidents and problems 
• Implement change requests and meet project deliverables within defined guidelines for assigned tasks 

Required Qualifications and Skills:

• Minimum 2 years of related information systems and technology end-user/Desktop Support, education, training or experience required which produces the required knowledge, skills and abilities, though; 3 years of experience is helpful. OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

• Work in, on, around, over, and under fixed equipment and machinery. As well as work in confined spaces to lift and transport supplies and equipment.
• High School diploma or GED required.
• Must be available to work standard business hours, and occasional nights/weekends.
• Must be able to work on-site in Durango office
• Excellent oral, written, and interpersonal skills with ability to communicate effectively with technical and non-technical individuals 

Desired Qualifications:

• Experience with managing Active Directory  
• General understanding of networking, firewalls, and databases 
• Individual should be self-motivated with the ability to work independently and learn new technologies 
• Sound planning, organizational and problem-solving skills 
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects 
• Ability to work after hours including weekends and night when required with occasional travel 

Employment Type: Non-Exempt

Salary: $ 60,000 - $80,000

Work Schedule: Full Time

Location: Durango, CO

Remote: No

What You'll Love About Us:

100% of monthly premiums paid by employer for Medical, Dental and Vision for you and your dependents

Paid Holidays, Paid Flexible Time Off, Sabbatical Leave, Company Sponsored Life and AD&D, Short and Long Term Disability, Paid Maternity/Parental/Adoption Leave

401K contributions match at 4% of your salary, Company stock options, Employee referral program, Learning & Development - allowing employees to explore development opportunities such as peer learning, trainings, certifications, tuition reimbursement, Company get-together and team outings and best of all, working with amazing humans!

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, region, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Agile, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Reasonable Accommodation

At AGILE, our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please submit a request to hr@agilespaceindustries.com.