Field Technical Support

Field Technical SupportBCforward is currently seeking a highly motivated Field Technical Support in Rockwood, TN.Position Title: Field Technical SupportLocation: Rockwood, TNAnticipated Start Date: 05/20/2024.Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 Months Contract with Strong Possibility of Extension.Job Type: [FULL TIME (40 HRS WEEKLY)] [CONTRACT].[ONSITE]Pay Range: $30/hr - $32/hr on W2.Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Description:

Candidate will be supporting employees with on-site field support, so must possess excellent customer service skills. Performs installations, repairs, upgrades and maintenance on hardware and equipment.
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
Essential Job Functions:
* Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
* Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
* Assists in instructing customers in the operation and maintenance of systems/equipment.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs analyses and prepares reports on system problem trends and issues.
* Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
* Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
* Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
* Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
* Assists in the design of basic technical programs for projects or enhancements to existing programs.
Other Qualifications:
* An advanced degree in a relevant field is a plusEducation and or Training:

• High School diploma or equivalent, plus additional hardware technology training. College preferred.

Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Keywords:Infrastructure,IT,Troubleshooting, Press, Technician , Break-fix, Field TechnicianAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222685 when responding to this ad.

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