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Form of workJob Description
DataTek is looking for an IT Support Technician - Level I to provide full IT support for our customers while providing high-quality customer service. The IT Support Technician - Level I will be responsible for troubleshooting, identifying, and investigating technical issues while providing resolutions to user questions and problems. The IT Support Technician - Level I will need to diagnose issues and provide solutions for our clients while building strong relationships and helping to retain our customers. The ideal IT Support Technician - Level I candidate is someone who is looking to advance their career in IT and is proficient in both their technical and customer support abilities so we can provide a great customer experience.
With over 25 years of experience, DataTek provides custom solutions that leverage leading-edge, cost-effective technology. We provide services including IT support, website design, SEO, and server hosting. With our focus on providing the best possible service, DataTek gives its customers the service they need so they can focus on other things.
IT Support Technician - Level I Duties & Responsibilities- Provide a superior customer experience by communicating in a positive, friendly, and empathetic manner
- Possess the technical expertise required to effectively communicate and troubleshoot product issues
- Identify, investigate, and provide solutions to client questions and concerns
- Make follow-up calls to customers as needed
- Listen attentively to customer needs and maximize the opportunity to build strong customer relationships
- 1-3 years of technical support experience
- In-office position
- Must be located in the East Valley and able to travel within that area
- Must have a reliable method of transportation
- Strong written and verbal communication skills
- Strong critical thinking skills and ability to troubleshoot complex technical issues
