Customized Programs Coordinator Graduate Intern - Temporary

Status: Temporary Full-time, Non-exempt

Schedule: M-F, 8.30a.m. - 4.30p.m, including working beyond core office hours as required by the needs of the position and department

Reports to: Assistant Director, of Enrollment Management and Advising, Customized Programs

Direct reports: None

Start date: ASAP

Location: Chicago, IL USA (Hybrid)

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from underrepresented populations and provide millions in scholarships and aid year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

When you join IES Abroad, you are a part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Our work to educate students to become global leaders is grounded in our commitment to diversity, equity, inclusion, and anti-racism. We are a global organization made up of colleagues with a variety of backgrounds, cultures, and perspectives, and we are committed to creating an inclusive, welcoming environment for all employees, surrounded by a mix of talented professionals. You'll want to come to work and, more importantly, want to stay and advance our mission together.

Summary of position:

In conjunction with the Customized & Faculty-Led Programs team and IES Abroad Center staff, the Customized Program Coordinator Graduate Intern temporary position collaborates, coordinates and communicates with various stakeholders on vital program administration including, but not limited to student communication, pre-departure maintenance, and post-program administration.

Essential job responsibilities & duties:

• General administrative support, such as maintaining pre-departure information and program content online, updating student and program statuses, and internal communication regarding program materials and requirements.
• Communicate and collaborate with the Customized Program Managers (CPMs), Assistant Directors, Executive Director, Customized Program Coordinators (CPCs) and IES Abroad Center staff to coordinate program details to handle proposals in various stages of the process.
• Manage the internal student arrival check-in process.
• Maintain and update systems with current information and troubleshoot on student issues.
• Upload student rosters and process student registration.
• Work with Assistant Director to enhance student support operations.
• Troubleshoot technological challenges as needed.
• Communicate with CPMs/CPCs to ensure student registration and forms deadlines are met for each program.
• Process medical and accommodation reports and note sensitive student information for Student Affairs and Center staff follow up.
• Enroll program participants in medical insurance as necessary.
• Customize and edit program/destination-specific pre-departure guides.
• In collaboration with Assistant Director, create efficiencies in operations and data management.
• Update internal website as directed.
• Regular and predictable attendance is an essential function of this job.
• Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.
• Other duties/projects as assigned and/or required.

Experience & Qualifications/Skills:

• 2+ years' experience in an administrative role.
• Dedication to high quality client services
• Ability to be flexible and adaptable in a changing environment
• Strong team player, yet able to work independently
• Ability to organize and prioritize multiple projects simultaneously and to meet deadlines
• Excellent attention to detail and data entry skills, with the capacity to maintain accurate records
• Strong oral and written skills with the ability to communicate well with various constituents
• Extremely strong interpersonal skills
• Maintains a positive can-do attitude even during stressful situations
• Takes responsibility for actions, results and mistakes
• Act in a professional manner at all times
• Ability to exercise sound judgment when handling a variety of issues
• Strong problem solving skills
• Strong self-direction and initiative skills
• Ability to manage multiple projects in fast-paced environment
• Ability to demonstrate values and promotion of diversity, equity, inclusion, and anti-racism required.
• Strong computer skills, including but not limited to Microsoft Word, Microsoft Excel, Microsoft Publisher, Adobe Reader, and CRM software
• Drupal skills preferred

Education:

• Bachelor's degree
• Recently admitted or currently enrolled in a graduate program focusing on International Higher Education, Comparative Education & Policy, Higher Education or similar

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the side of this page.

Please visit www.IESabroad.org/jobs for more information about working at IES Abroad. If you require an accommodation with the application process, please email IESAbroad-Careers@iesabroad.org.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.