Customer Support/Call Center Representative

Customer Support/Call Center Representative

Sacramento, CA

Salary is $18/hour

First Shift: 8am-5pm

Start Date is in February 20th 2024, that day you will pick up their equipment, then go home and start training the next day.

• Training and Work is Remote. We only want them local in the event we decide to go back to onsite.
• Training is very strict(see attached) 8 weeks long, there is no time off during training.
• Medical, dental, vision bene package, and sick pay based on their state of residency (which has to be California so 24 hours/3 days)
• Vacation Time & PTO after training is complete
• Candidates must be legally authorized to work in the United States without sponsorship
• Drug test is not required

Member/Provider Agents are responsible for responding to basic to moderately complex member telephone calls in the 19 threshold languages, handling requests for claims detail reports (CDRs), responding to written member inquiries and conducting outbound call campaigns.

Essential Job Functions

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
• Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.

Basic Qualifications

• High school diploma or G.E.D.
• 6 months minimum, prefer one or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software Other Qualifications
• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions Work Environment

Job Types: Full-time, Contract

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: Remote