Customer Support Specialist

Company Description
This position will receive a competitive benefits package including medical, dental, vision, short- and long-term disability, 401k match, and profit sharing. Apply today to be a part of a company culture that is exciting, results driven, open-minded and caring. You will be expected to learn every day, innovate, and develop new skills in our fast-paced environment.
Organized Living has been making quality products for the home for more than 100 years. Our long-term success is the result of our passion and commitment to our quality products, innovative programs, and unmatched support. As a growing family company, we manufacture and market quality storage and organization products. We serve the Single Family and Multifamily markets through our nationwide network of independent dealers.
If you want to join a company that continues to build a solid strategic advantage and is quickly becoming America's leading brand for high-quality home storage and organization systems, this is your chance. Our passion and market focus has led us to develop the right products, for every project, budget and need supported by our industry-leading software to continue achieving strong market share growth and exceptional future opportunities.
Job Description
Career Opportunity: Customer Support Specialist - Organized Living in Cincinnati, OH
Do you have stellar customer service skills? Do you enjoy collaborating with customers to educate them on the services offered? If so, we have an exciting opportunity for you!
Organized Living is looking for a Customer Support Specialist who will educate and train dealers, builders, and other customers on the Organized Living tools and processes to help achieve sales goals.
Responsibilities:

• Build and maintain relationships with assigned customer base.
• Resolve product, software, and service issues of assigned customers.
• Document & communicate customer issues & concerns to the appropriate internal teams.
• Support the Director of Customer Success & the Sales team throughout the customer relationship to ensure product sales & software adoption goals are met.
• Position and assist in achieving customer adoption of software tools provided by Organized Living during the onboarding and continuous improvement process to increase market growth.
• Support sales efforts and planning while working with various internal resources.
• Must possess a "customer-centric" attitude, driving a high level of customer satisfaction.
• Manage contact processes within Microsoft CRM software.
• Follow detailed procedures with attention to detail and complete assigned tasks.
• Coordinate processes to involve relevant members of sales, marketing, and operations departments.
• Participate in cross-functional teams to drive program development and strategy.
• Learn and become proficient in the use of Organized Living software tools.

Qualifications
Requirements:

• Advanced computer skills required in Microsoft Office - excellent knowledge of Outlook, Excel, Word and PowerPoint and database applications
• At least 2-3 years of experience in a similar position
• Experience in a Customer Support role within a software company is preferred
• Experience with Microsoft CRM or equivalent CRM applications
• Must be highly organized, detail oriented and self-directed
• Ability to build relationships, communicate and interact effectively both verbally and in writing
• Knowledge of order-entry and reporting tools
• Strong problem-solving skills and the ability to effectively handle multiple tasks
• Must be able to thrive in a fast paced, fun environment

Additional Information
To learn more about Organized Living please visit our website and LinkedIn page:
https://organizedliving.com/
https://www.linkedin.com/company/organized-living/
If you have the desire to be a significant contributor to a profitable expanding company with a strong and supportive ownership group, please apply online at https://grnh.se/08c9574b3us!
AAP/ EEO: M/F/H/V/D, Drug-free workplace. No third-party candidates please.