Customer Support Specialist - Remote Within The U.s.

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary
Provides administrative support for subscription management functions to include setup and processing of new enrollments, cancellations, buy/sells, addendums, price and company IDs. Works with third parties to obtain required data, reviews contract disputes, and completes billing reconciliation auditing. Troubleshoots and resolves subscription related issues, which may include brief product overviews and/or referrals to available training resources.
Key Responsibilities
1. Coordinates administrative functions for subscription-based products and services.
2. Analyzes customer and product data for accuracy.
3. Troubleshoots subscription related issues impacting customers, products and systems.
4. Processes 3rd party data integration requests (ex. DMS feeds for inventory).
5. Maintains legal document compliance by obtaining required signatures from legal departments and 3rd parties.
6. Conducts quality control audits and billing reconciliation of third-party invoices.
7. Completes product onboarding setup (welcome letters, access to landing page links, general product overviews).
8. Identifies sales leads and revenue retention opportunities.
9. Participates in project assignments including product launch support, identifying workflow efficiencies and revenue generating initiatives.
Education
Requires a high school diploma or GED (General Educational Development).
Experience
Requires a minimum of one (1) year of administrative specialist or technical Support Specialist experience or equivalent work experience in a product, field services, customer success or operations role.
Must also be able to demonstrate the following skills and abilities:

• Comfort working with computers (entering data, using electronic file folders, converting documents).
• Ability to analyze customer data within orders and sales agreements.
• Ability to input customer information into a CRM (Customer Relationship Management) system.
• Effective communication and interpersonal skills.
• Attention to detail when interacting with customer data and systems.
• Able to promote a secure work environment with alignment to ISO document handling & retention rules.
• Moderate experience with Microsoft Outlook and Excel.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.