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SalaryLEAP OVERVIEW
At Leap, we want YOU to be part of our journey as we transform the home improvement industry! Our complete platform paves the way for a new era in efficiency and professionalism for contractors. As a dynamic and remote employer in the B2B SaaS space, we believe in unleashing your potential no matter where you are. Share our passion for innovation and excellence and allow your creativity to meet craftsmanship. Take the Leap!
For the past three years, Leap has been awarded Top Workplace and placed on Inc. 5000’s Fastest Growing Companies list.
THE OPPORTUNITY
We are actively seeking a solutions-oriented Customer Support Specialist to join our team! You will be directly responsible providing Customer Support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization. Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry.
JOB OVERVIEW
- Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat
- Enter all correspondence and necessary information related to a case into the case management system (Salesforce)
- Collaborate and follow-up within or across departments for cases that require escalation
- Create client resources including FAQ’s troubleshooting tips, best practices and instructional videos
- Manage case work load by monitoring open case queue and phone queue and addressing cases in order in which they are received
REQUIRED SKILLS
- 1-2 years of experience serving in an external client-facing role supporting clients via phone or email
- 1-2 years of experience using, supporting, or troubleshooting web-based applications
- 1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution
- Experience with being managed to traditional Customer Support KPI’s such as response time, resolution time, and customer satisfaction
- Excellent written and verbal communication skills
- Ability to think critically
- Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
- Strong technical, analytical and troubleshooting skills
- Proficiency in MS Excel and iOS Apple Products required; SalesForce and Basecamp a plus
THE PERKS
- Flexible and Remote Work-Life Culture
- Health, Dental, and Vision
- Generous Paid Time Off and Floating Holidays
- 401k with matching program
- Maternity/Paternity Leave
- Employee Assistance Program
- Annual Employee Off-site Visit
- And LEAP SWAG and MORE!
At Leap we strive to ensure we empower our customers to be the best they can. Our values are rooted in honesty, passion for our product, and integrity. We look forward to you joining our team!
Leap is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from individuals of all backgrounds and experiences.
Leap is an Equal Opportunity Employer.
jobs@leaptodigital.com
