Address
Form of work Join our Xylem Team! Customer Support Specialist!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
THE ROLE: The Customer Support Specialist will provide a variety of sales related support and assistance to both internal and external customers throughout the Northeast US Region. The Customer Support Specialist will engage in special projects to support continuous improvement to increase productivity and reduce cycle time for Customer Support while increasing legendary customer service. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools. Communicate with related internal and external customer and vendor contacts.
- Perform daily, weekly and monthly ERP review and maintenance functions to insure all ERP information is accurate; all auto-functions occur correctly; relevant parties have accurate order and sales status; potential problems are identified and mitigated; and any issues are resolved.
- Provide basic item availability and pricing assistance.
- Assist in the management of bids to apprise sales department of pre-bids and due dates.
- Responsible for submitting rental, sale, field service and work orders for invoicing.
- Utilize Customer Relationship Management (CRM) tool daily to input new data and maintain existing data to current status for both direct customer interactions and communication to the sales teams.
- Create legendary customer service experiences for internal and external customers.
- Maintain continual communication with virtual team to ensure work flow is maintained and both internal and external customer expectations are met.
- Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.
Qualifications:
- 3-5 years of customer service experience
- 2 or 4-year degree or equivalent customer service experience preferred
- Proficient in Microsoft Office programs
- Experience with Salesforce.com Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) tools
- Strong customer service skills
- Good collaborative and communication skills(written and verbal)
- Detail oriented with strong organizational and task management skills
- Ability to manage heavy volume of order transactions
- Ability to work with diverse workforce and customer base
- Prior experience in industrial, construction or municipal environments
DAY IN THE LIFE: Physical Demands/Work Environment: (The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Light lifting (20-25 pounds), office environment
- Business Office Environment that includes laptop and standard office equipment; work performed in an open plan, cubicle work space or remote setting
- Standard weekly job hours: 40 hours
- Travel required to fulfill the duties listed above; other travel as needed or required by the company
SALARY: Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. The lowest rate for this position is $21.00. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
#LI-JTHOMPSON1
