Customer Support Specialist

Customer Support Specialist
In-Home Security Service company is seeking a customer service individual. We are
located in Mount Olive, NJ, serving all Northern New Jersey.
Join our passionate and dynamic team as a Customer Service Specialists. We are seeking an exceptional individual who can help us as we grow by ensuring customer satisfaction. Our company prides itself on its engaging and goal-driven environment, and we are looking for someone who shares this passion.
As a Customer Service Specialists, you will process customer concerns and issues related to products or services. Ultimately enhance the customer experience, help customers complete purchases, upgrades/returns, frequently provide necessary technical assistance, book service appointments, and promote customer satisfaction.
Responsibilities

• Communicate with customers via phone, email, and chat to provide exceptional customer service
• Convert into booked appointments.
• Look up customer accounts so you can respond to customer requests, resolve issues, and promote the brand.
• Establish rapport and encourage repeat business through open and interactive solutions.
• Manage multiple projects simultaneously.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
Go the extra mile and engage the customer, upsell products or services to customers when appropriate

• 
  Qualifications
• Proven track record with customer service skills and practices.
• Have a good working understanding of Microsoft office (Outlook Mail & Calender, Excel, Word), phone systems, technology, CRM.
• Highly organized and exceptional follow-through abilities.
• Verbal and written communications.
• Experience in an office environment, engaging personality, goal driven team player.
• Exceptional phone manners and active listening skills.
• Understand and embrace new technology.
• Customer oriented, with the ability to demonstrate empathy, adaptability and respond to different situations accordingly.
• High school degree
  Benefits
• Mon-Fri, no nights, no weekends
• Excellent casual work environment
• Paid Time off, holidays, 5 sick days, 10 vacation days - after first full calendar year.
• Health Insurance
• Monthly incentive pay.
• Employee discount