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SalaryWHO WE ARE
Playa Bowls is New Jerseys Original Acai Shop, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Playa Bowls offers Competitive Compensation, Incentive Bonus Plan Participation, Hybrid Work-Environment, Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Health Savings Account, Paid Time Off, Paid Holidays, and more!
WHAT YOU’LL DO
- Implements a cutting-edge guest satisfaction program designed to consistently gather feedback, providing valuable insights into our performance and areas for improvement.
- Proactively identifies trends in issues, develops initiatives, and proposes improvements for enhanced efficiency.
- Executes additional duties as assigned to contribute to the overall success of the team.
- Cultivates and nurtures relationships with partners, guests, and other stakeholders to strengthen collaboration and mutual understanding.
- Responding to guest emails promptly and professionally.
- Generating bi-weekly reports summarizing guest issues for management review.
- Efficiently distributing guest emails to relevant teams as required.
- Escalating and diligently following up on guest service issues to ensure resolution.
- Proficiently addressing and resolving guest concerns related to rewards accounts, third-party delivery, gift cards, and in-shop experiences.
- Demonstrating effective communication skills to handle sensitive issues with guests.
- Providing detailed information about products, allergens, nutrition, and brand information in response to guest inquiries.
- Flexibility to work weekends as part of the job requirements.
- Building strong relationships with guests and managing projects to enhance overall guest experience.
WHAT YOU’LL BRING
- Bachelor’s degree preferred in related field.
- Proficient in Google Suite, and Microsoft Office
- 5+ years of direct experience in a customer service operations-oriented role with a QSR, franchise, or fast casual brand
- Thorough understanding of operations management
- Superior communication skills with an emphasis on building partnerships
- Must strive for excellence and have only the highest integrity in their intentions.
- Exceptional ability to navigate complex situations and settle disputes equitably.
- Demonstrates the Playa Bowls values of community, respect, integrity, quality and passion in words and actions.
"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."
