Customer Support Representative Ii

Volt is immediately Customer Support Representative II hiring in Johnston, Iowa
As a Customer Support Representative II, you will:

• Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.

Duties:

• Provides responses and/or solutions to customers, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customers, dealers, and Deere personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact.
• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

Must Have

• Ideal candidates should have:
• Call Center experience
• 6+ months experience with customer service / support experience
• Efficient researching / troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence.
• Proficiency with Microsoft Office products - especially Teams and Outlook
• Willing to work occasional overtime and on holidays.
• Solid work history and proven dependability
• Reliable at home internet and a distraction free workplace

Candidates with the following skills and experience will stand out.

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor’s degree in agriculture, Business, Engineering related field, IT or a similar discipline.
• Interviews will include behavioral based questioning.
• Candidates will be asked to share specific examples.

This is a Full Time, Contract opportunity.

• Hybrid schedule includes a minimum of 2 days onsite (John Deere Financial) / 3 days offsite (at home)
• Tuesdays are required onsite; with either Wed/Thurs as preferred additional onsite day

Four shifts available that rotate within the 12-hour operation:

• 7:00am - 3:30pm
• 8:00am - 4:30pm
• 9:00am - 5:30pm
• 10:30am - 7:00pm

Duration: 24 Months
Location: Johnston, Iowa
Pay Rate: $16:00- $18:00 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW