Customer Support Representative

At Fringe, we have a strong commitment to building a diverse team. If you're from an underrepresented background, we'd particularly love to meet you.

About Our Team.

Fringe is a fast-growing HR technology company based in Virginia. Founded in late 2018, Fringe is the first-ever platform for personalized lifestyle benefits. At Fringe, we are a relentlessly people-focused group revolutionizing how employers care for their people in the benefits space. We're a supportive, down-to-earth team fully committed to the belief that relationships fuel outstanding client experience.

What You Get to Do.

As a member of the Fringe customer service team, you will work as the main line of communication between our team and our users. The Customer Service Representative will be in constant communication with our users, helping with basic troubleshooting issues as well as more complex problems that arise.

Some of your responsibilities will include:

• Respond promptly, courteously, and knowledgeably to customer service chats.
• Stay current on onboarding clients, new and existing vendors, and product updates.
• Have an extensive knowledge and understanding of the Fringe platform.
• Take ownership of customers' issues and follow problems through to resolution.
• Go the extra mile to enhance the user experience.
• Work with the success team to provide a top-notch customer service experience to our users and clients.
• Follow communication procedures, guidelines, and policies.

What We're Looking For.

• Empathetic, clear communicator who desires to understand and resolve cases.
• Proactive problem solver with the ability to understand and determine the root causes of user issues.
• Ability to work independently and in a team setting.
• Strong commitment to customer happiness and satisfaction.
• Flexible approach to work that can adapt effectively to uncertainty and change.
• Advanced troubleshooting and multi-tasking skills.

Holistic Benefits.

At Fringe, we care about lifestyle benefits. It's our entire business! Our desire is to be able to support each and every Fringe employee inside and outside of work. Our benefits include:

• Competitive salary for all full-time employees.
• Employer-paid medical, dental, and vision insurance.
• Paid time off, paid holidays, and paid parental leave.
• Stock Options so you can participate in our success.
• Company-sponsored team events.
• Your choice of monthly Fringe lifestyle benefits ranges from meal delivery to fitness, childcare, travel, and many other categories.

About Fringe.

We built Fringe to give companies a better way to show love and care to their people. Why? Because we believe it's the people who really matter.

Companies exist because of their products and services, but we believe the people within them should come first. At Fringe, this is the way we live.

What does this practically look like? It means we hire people who care about their teammates just as much as (if not more than) themselves. We hire people who are genuine, humble, willing to learn, ready to teach, and able to adapt, flex, collaborate, celebrate each other, win together, and lose together.

We're a startup, and that means we must be a courageous group. We solve problems all day, but we also mess up sometimes. We extend grace to each other, and we try again. We aren't looking for perfect people. We're looking for people who own their faults, play to their strengths, and have the courage to simply be the same person all the time.

No hard feelings if that doesn't sound like your cup of cold brew. But that's exactly who we are and what you can expect when you work at Fringe.

Still interested? We'd love for you to apply.