Customer Support Representative

KOP Consulting is embarking on an ambitious journey to be the BEST business consulting firm in the Philadelphia area! We are in dire need of the next great addition to our Customer Support Representative team to take our team to the next level. Our firm specializes in conceiving an unmatched customer experience and enhancing our client’s brand awareness. We have been fortunate enough to work directly with some of the most renowned household names across the globe. Over the years, we have helped our clients grow tremendously by devising innovative customer-focused campaigns that exceed the status quo.

Business is booming, and we need individuals with superior communication, problem-solving, and people skills to be a part of our entry-level Customer Support Representative team. Our entry-level Customer Support Representatives are at the forefront of our consumer communications and play an integral role in our overall success.

Responsibilities of the Entry Level Customer Support Representative:

• Process customer orders and ensure all confidential information ( address, name, billing) is accurate and up to date

• Assist consumers with any questions or concerns they have regarding services and find the best solution that exceeds their needs

• Master, all client product knowledge, to be able to educate consumers and suggest products and/or services that meet their needs and wants

• Attend and participate in daily team meetings and contribute ideas towards bettering customer service efforts

• Remain positive and professional in all customer interactions

• Responsible to meet or exceed sales and service goals established by leadership

Requirements of the Entry Level Customer Support Representative:

• High school diploma or GED is a MUST

• Experience working in customer service, retail, sales, or client relations

• Ability to take direction and to navigate through multiple systems simultaneously

• Proficient communication skills to communicate effectively with consumers as well as internally with the team

• Self-starter who can work independently initiating projects and ideas

• Ability to use sound business judgment to resolve issues with internal and external customers

Why Work with KOP Consulting ?

• We want our employees to succeed, so we are willing to provide unlimited teaching, training, and other resources to help our employees

• Diverse and inclusive team environment

• Holiday closures

• Growth potential from entry-level to Management

• Company-funded events to promote inclusivity and team building

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Paid training

Schedule:

• Day shift

Work Location: Multiple locations