Address
Form of workDescription
JOB SUMMARY
Manage relationships with existing and new trade customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Trade New Construction and R&R Window & Door orders; purchasing when required; production, Prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customers' expectations, providing high-quality products and delivering a World Class Customer Experience.
Requirements
General Responsibilities
Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
Effectively Utilize the Order Management and Service Software.
Manage the defined post-sales order fulfillment process in order to meet the customer's expectations.
Effective project management to facilitate timely installation and recovery.
Maintain effective communication with internal and external customers regarding the order fulfillment process.
Adjust product ship dates to ensure "Just-In-Time" inventory results while maximizing deliveries and or installation crew schedules.
Participate as a member of the Trade Team managing the A/R Aging to ensure customers in your territory are not exceeding 60-90 days.
As required, Provide all installation crews with all appropriate and accurate project paperwork.
Effective and timely project review.
Assist/support other team members to keep workload even throughout the department.
Perform additional responsibilities assigned by your manager.
Handle all internal and external customer requests within the timeframe defined by divisional management.
Take responsibility for all internal and external customer issues and develop effective solutions.
Effective time management to determine priorities, determining the highest first.
REPORTING RELATIONSHIP
Reports to Trade Installation Manager or Regional Manager
CORE VALUES
Engaging
Personable
Emotionally Intelligent
Team Player
Positive
Professional
Caring
Passionate
Driven
Loyal
Dedicated
Tenacious
Competitive
Ethical
Honesty
Integrity
Safety
Wellness
Individual Excellence
Intuitive
Intellectually Curious
Intelligent
Competent
Teachable
Customer First
Communicative
Organized
Problem Solver
Sense of Urgency
Proactive
PREFERRED SUCCESS FACTORS
College degree
Previous customer service experience
Construction background with window & door replacement knowledge
Quantifiable Metrics
First-time completion rate
Days in Warehouse
Live call percentage
Scheduled trips per day
