Address
Form of work
SalaryLevin Furniture & Mattress is Hiring Work from Home Customer Service Representatives!
Levin Furniture & Mattress Compensation and Benefits Program:
- PTO - Start accumulating PTO on your FIRST DAY!
- Great Benefits –Medical, Dental, Vision, Life & Disability, 401k, and PTO
- Generous Employee Discount
- Friendly, Supportive Work Environment.
- Growth Opportunities – Levin’s loves to promote from within
This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.
Purpose: Providing superior assistance and building positive customer relationships. Identifying specific needs and resolving issues for warranty and repair, while imputing information into a database. Provide solutions by following through and bringing closure with the goal of first call resolution to all customers.
Essential Duties & Responsibilities;
- Processes high volume of inbound calls and other correspondence.
- Communicates in a professional, courteous, friendly and empathetic manner.
- Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary.
- Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
- Finds solutions to customer problems and assumes a high level of ownership for customer satisfaction.
- Provide follow-up as required to ensure customer satisfaction.
- Consistently meets or exceeds performance standards for service quality, accuracy and volume.
- Schedules service appointments.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Performs clerical support as needed.
- Other duties as assigned.
Supervisor Responsibilities:
This position does not supervise others.
Education and Experience:
- High school diploma or equivalent combination of education and experience.
- Previous clerical experience preferred
Skills and Abilities:
- Excellent verbal and written communication, and listening skills.
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office.
- Excellent organizational skills.
- Outstanding customer service skills.
- Ability to multi-task in a fast paced working environment.
Physical Demands:
- Ability to sit, and reach at shoulder height regularly.
- Ability to communicate effectively with customers and co-workers using telephone.
- Ability to use vision to read documents and computer screen.
- Ability to use hands to type information into computer.
