Customer Support Rep/Purchasing Agent

Customer Support Rep/Purchasing Agent is responsible for maintaining daily Customer Support and inside sales activities for assigned territory. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to inquiries, requests, communication, reports, and shipping notifications.

High volume interaction with office teammates and local customer base. Maintain open communication with Sales Director, Customer Service Manager, Outside Sales and Technical Support.

Responsibilities:

• Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
• Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications.
• Provide delivery control as required by customers using all available tools.
• Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
• Support sales team by responding to requests for reports, inventory inquires, shipping notifications and customer communication in a timely manner.
• Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
• Communicate with CKD overseas regarding product expedites, custom part verifications, custom products and pricing.
• Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
• Issue purchase orders to suppliers based on approved requisitions, as provided by the sales or engineering team.
• Assist in the receipt of purchased materials and services and maintain accurate database of purchasing related documents.
• Monitor and follow up with suppliers for deliveries and any past-due purchase orders.
• Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
• Perform other duties as assigned.

Requirements:

• 2-3 years of inside sales or Customer Support/service experience.
• Excellent attention to detail and problem-solving ability.
• Good written, verbal, and interpersonal communication skills.
• Standard computer knowledge in Excel, Word and Outlook
• Experience with Dynamics or other Enterprise Resource Planning software a plus.
• Must be able to work well in a team and or individually.
• Work effectively with a multi-national team.
• Semiconductor, Pneumatic, Fluid Power background a plus
• Japanese bilingual a plus.

Education:

• 2-year college degree or relevant experience in an office environment.

Physical Activity Requirements:

The Physical, Vision, Noise and Environment Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This job requires minimal lifting typical of an office environment.

Standing, walking less than 1/3 of the time.

Sit and use hands to fingers, handle and feel, reach with hands and arms more than 2/3 of the time.

Climbing, balancing, stooping, crouching or crawling minimal to none of the time.

Talking or hearing is required more than 2/3 of the time.

Vision Demands:

The vision demands for this job require, close vision, distance vision, peripheral, depth perception and the ability to adjust focus.

Work Environment Demands:

This job requires an employee to be exposed to a typical office environment throughout the day.

Noise Level:

The noise level can vary from moderate to low similar to any office environment.

CKD USA Corporation offers a comprehensive and very competitive benefits package.

CKD USA is An Equal Opportunity Employer. CKD USA does not discriminate on any basis prohibited by applicable law including race, color, religion, sex, national origin, disability, age, citizenship status, or Vietnam era or special disabled veteran's status in recruitment, employment, promotion, compensation, benefits, or training. It is also CKD USA's policy to maintain a work environment free from discrimination on the basis of sexual orientation.

Candidates applying for positions with CKD USA Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire, CKD USA participates in the E-Verify program.