Customer Support Rep

Volt is immediately Customer Support Rep hiring in ROCK VALLEY, Iowa
As a Customer Support Rep, you will:
Job Duties:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Duties:
As a Customer Support Representative, you will service customers through receipt of inbound calls. In addition, you will:
• Place customer orders using multiple business systems
• Answer questions regarding order status, freight cost, freight status, and product details
• Perform outbound calls related to sales or potential informative campaigns
• Service various call queues and possibly chat queues as assigned
• May be required to work holidays as needed
This is a Full Time, Contract opportunity.
Shift: 1st shift (7am to 6pm)
Duration: 12 Months
Location: ROCK VALLEY, Iowa
Pay Rate: $22- $24 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW