Product Support/Customer Support

Your Responsibilities
As a Machine Support Specialist located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues. In addition, you will:

• Promote use and improvement of Technical Information and preferred delivery channels
• Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
• Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution
• Identify need for developing and authoring new solutions
• Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
• Participate in development and delivery of technical training material

Job Type: Contract

Salary: $25.00 - $30.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Case & Contact Management System: 2 years (Preferred)
• Product Development: 2 years (Preferred)
• Ag Management Solutions: 2 years (Preferred)

Work Location: On the road