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Position at Design Public Group
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
We are looking for a Customer Support Project Manager to join our Design Public Group team.
The Customer Support Project Manager will be responsible for executing full-cycle project management to Design Public Group's business with key Contract Dealers and Architecture and Design professionals to ensure on-time delivery and project success.
What You Will Do:
What You Have:
What You're Good At:
This position is a fully remote position:
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.
How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility
Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other's differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion
We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.
We also invite you to visit us at www.HNICorp.com to learn more!
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Position at Design Public Group
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
We are looking for a Customer Support Project Manager to join our Design Public Group team.
The Customer Support Project Manager will be responsible for executing full-cycle project management to Design Public Group's business with key Contract Dealers and Architecture and Design professionals to ensure on-time delivery and project success.
What You Will Do:
- Provide high-quality delivery of project management to enterprise customers from presale order to delivery to completion of project/post-sale.
- Generate pricing quotes to outside sales team and/or customer requests providing enhance product knowledge and service offerings in a timely manner.
- Ensure DPG Platform (online portal) and services meet the established standards set by the company and provide educational opportunities to customers in support or promotion of the platform.
- Build strategic relationships with assigned customer groups, managing multiple orders and/or projects anticipating potential problems/issues that may arise and providing effective resolution and high level of communication with the customer.
- Lead customer calls to review project status and communicate to cross functional internal stakeholders, as needed.
- Leverage tools and technology to support social strategies enhancing brand awareness and as well as leverage all things digital as part of our digital first strategy.
- Produce and analyze sales/activity reports to promote growth and strengthen outside sales partnerships.
- Manage project budget through specification tools/Excel, including change orders and communicate to internal and external parties accordingly.
- Coordinate/collaborate on details regarding delivery scheduling and installation.
What You Have:
- Bachelor s Degree (B.A) from an accredited four-year college or university school in Marketing or related field preferred.
- At least 2 years of experience in contract furniture industry required; 5 years of experience is preferred.
What You're Good At:
- Experience and ability to manage multiple projects simultaneously is required.
- Ability to communicate effectively with internal and external partners is required. Outstanding communication skills, across multiple modes, that adapt to ever-changing requirements including operating under tight deadlines and high-pressure situations is required.
- Strong Excel skills required.
- Project Management certification is preferred.
- Expertise and or the ability to master a multitude of software systems including, but not limited to MS Office, G Suite, Salesforce, Shopify, and other eCommerce order management (OMS) tools is preferred.
This position is a fully remote position:
- Designated workspace in a private setting to ensure company/customer confidentiality and free of distractions is required.
- Office equipment will be provided by the company as indicated for the role.
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.
How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility
Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other's differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion
We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.
We also invite you to visit us at www.HNICorp.com to learn more!
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
