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Form of workTEKsystems is hiring a Technical Support agent to work remote in Illinois or Iowa. This role is phone based, must be comfortable spending most of the day on the phone.
Description:
- Provide first call resolution Technical Support to all customers via telephone and email regardless of product or complexity of the problem
- Deliver professional and top-quality Customer Service to all customers
- Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
- Participate in product testing and version updates and rollouts
- Clearly and effectively communicate issues
- Effectively and accurately document all customer interactions in CRM system
- Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
Hours: Monday - Friday: ability to work until 8:00pm
Additional Skills & Qualifications:
- Minimum 1 year of call center experience
- Experience within help desk or ability to build computers
- Strong communication skills
- Familiar with basic installation and troubleshooting of Windows computer applications
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
