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SalaryThere are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Waterloo
Function: Customer & Product Support
Title: Senior Customer Support Engineer- Diagnostics - 105416
Onsite/Remote: Onsite Position
Your Responsibilities
As a Senior Customer Support Engineer- Diagnostics, you will share your passion for creating a great customer experience in John Deere products. You will be part of the Integrated Technology Readiness Team leading the development process for creating diagnostic strategies on internal combustion engines to help guide our dealer technicians and customers to diagnose and repair issues more efficiently.
In addition, you will:
- Champion customer and technician needs including diagnostics, repair, maintenance, machine data, prognostics, uptime, and aftermarket portfolio for John Deere
- Be a core member of the Next Generation Engine team collaborating to provide design input and product requirements on all new engine programs.
- Lead the diagnostic development process for creating robust and effective diagnostic tests, calibrations within John Deere service tools.
- Work with a global team to define, develop, test, and implement innovative diagnostic strategies for new and current products.
- Gather voice of the customer and technician feedback for engine diagnostics used in all John Deere and OEM products.
Visa sponsorship is NOT available for this position.
What Skills You Need
- Practical electro-mechanical system diagnostic experience
- Experience in product design of electrical/electronic systems
- Experience with On Board Diagnostics (OBD)
- Experience developing and calibrating engine controls or diagnostics
- Knowledge of electronic circuits and components
- Factory experience including regular interfacing with engineering teams
- Ability to travel, up to 25%
What Makes You Stand Out
- Demonstrated attention to detail, organization, and timely execution
- Effective technical writing skills
- Proficiency in CAN bus communication (data collection and analysis)
- Experience with industry diagnostic related tools and protocols such as Service ADVISOR, Cat ET, INSITE, and SMARTASSIST
- Familiarity with tools like CANalyzer, ODX file editor, and CANdela
- Understanding and working level knowledge of SAE J1939 and ISO 14229 standard- Unified Diagnostic Services (UDS) standards
- Diesel engine fundamentals knowledge
Education
Ideally, you will have a degree or equivalent related work experience in the following:
- University Degree (4 years or equivalent) in an Engineering/Technology discipline
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
