Customer Support & Parts Specialist

Field Support and Parts Specialist

About Tritium
Founded in 2001, Tritium (NASDAQ: DCFC) designs and manufactures proprietary hardware and software to create advanced and reliable DC fast chargers for electric vehicles. Tritium’s compact and robust chargers are designed to look great on Main Street and thrive in harsh conditions, through technology engineered to be easy to install, own, and use. Tritium is focused on continuous innovation in support of our customers around the world.
About the Role

Tritium is looking for a proven Field Support and Parts Specialist to join in Torrance, California. This role will you see you supporting our amazing clients as well as working closely with our Technical Support Engineers. This is a fast-paced environment, and we require someone who is a self-starter, is a fast learner, can be direct but remain diplomatic and can comfortably manage expectations across a variety of verticals.
This position reports directly to the Head of Technical Support Americas at Tritium and is based on-site in Torrance, California.
Key responsibilities for this role include, but are not limited to:

• Ensure a great customer experience in all things related to the installation and maintenance of charging stations.
• Coordinate the effective and timely resolution of issues reported by customers with help from our technical experts and service organization.
• Book and manage service jobs and spare parts deliveries.
• Provide updates on service status and set clear and realistic expectations for the resolution of faults.
• Respond to ad-hoc queries and escalations from customers and follow up to make sure that Tritium delivers as promised.
• Work closely with Customer Support engineers from Tritium.
• Own the customer experience; identify and recommend improvements in processes, products and services.
• Drive up the satisfaction of Tritium’s customers so that they will recommend Tritium to others and stay loyal to Tritium’s products and services in the future.
• Work with Global Parts team to sourcing new spare parts locally in the U.S.
• Develop and grow the spare parts process, product offering and solution ensuring a consistent and quality offering for Tritium spare parts for all customers.
• Work with the Engineers and Inventory to build Service BOMS for service kits
• Regular cycle counts of internal stock holdings and support stocktakes and accurately identify required parts from service documentation.
• Assist with various projects with cross functional teams in relation to spare parts
• Providing support to the warehouse staff as needed to achieve SLA targets and fulfil sales and transfer orders.

About You

• Degree qualified or other higher education (engineering stream highly regarded)
• Experience in field services, Customer Support or project coordination
• Affinity with SalesForce and Oracle systems
• Experience in MS Office
• Event planning skills
• An understanding of and commitment to Customer Satisfaction
• A willingness to learn and grow in a fast-paced ever changing industry
• Excellent communication and interpersonal skills
• An affinity with technology and a commitment to our vision for e-mobility and renewable energy
• Excellent prioritization skills and ability to multitask
• Focus on time management
• Attention to detail

Benefit
Join a fast-paced and dynamic business in green tech. We want to change the world for the better and we work hard to do it every day. Tritium offers competitive salaries, free EV charging at available offices, and a diverse range of learning opportunities and career paths.
Pay Scale Information
$21 per hr - $27 per hr
*Exact pay will be based on experience level and education*
Tritium is an equal opportunity employer. We will not discriminate based on race, color, religion, gender expression, age, disability, marital status, sexual orientation, or military status.