Customer Support And Community Outreach Representative

We make meaningful contributions to building our client’s brand reputation and lifelong learning for our employees. We pride ourselves on the ability to assist organizations in achieving their goals and our Customer Support & Community Outreach Representatives in achieving success from comprehensive training and mentorship throughout their careers. Our secret to success over the years has remained the same from the beginning; adjust to the times and adapt to meet the ever-evolving needs of our clients and consumers. 

We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. We provide a unique culture and family atmosphere, making our Customer Support & Community Outreach team feel connected and valued. If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.

Our Customer Support & Community Outreach Representative Must: 

• Engage customers in conversations to assess their wants and needs, identifying products and services to meet those demands
• Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
• Enthusiastically support our companies values and mission 
• Assist in driving sales revenue by following up directly with customers on unresolved inquiries or requests and relaying the information to the Sales Team
• Actively promote teamwork, leading by example and taking the initiative to assist others
• Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
• Stay up to date on new products, features, or sales promotions offered by our clients
• Adhere to our policy, procedures, and guidelines and act as an ambassador of Stafford Marketing at all times

Our Customer Support & Community Outreach Representative possesses and displays the following attributes:

• Helpful, courteous, approachable, passionate, and professional disposition
• Accomplished customer service leader
• Tenacious focus on the delivery of an exceptional customer experience
• Accurate and efficient productivity, capable of working autonomously
• Team player approach, capable of thriving in a continually changing environment
• Critical thinking skills and master problem-solver

Our Customer Support & Community Outreach Representative Has The Following Qualifications: 

• Ability to thrive independently or within a team
• Flexible; capability to multitask in a high energy environment
• Display a high degree of integrity, trustworthiness, and professionalism at all times
• Maintain consistently good punctuality and attendance to work
• Proven ability to achieve sales goals and financial targets preferred
• High school diploma or equivalent required
• 1+ years of experience as a Client Success Representative or Sales Associate