Address
Form of work
SalaryReporting to the Customer Success Manager, the Customer Success Specialistsupports assigned direct ship customers, by overseeing all operational aspects of the Order to Cash Flow Process, including order management, inventory allocation, shipment tracking, and resolving freight claims and OS&D issues. The Customer Success Specialist interacts with cross functional departments in the organization, specifically the Sales, Customer Marketing and Supply Chain teams to fill customer purchase orders in full and deliver orders on time.
The original and iconic Goldbears, created in 1922, have delighted kids and grown-ups for over 100 years! Our associates are our most valuable asset. At HARIBO of America we are committed to a comprehensive benefit program that helps our employee stay healthy, feel secure, and maintain a positive work life balance. We provide fully paid health insurance premiums and generous HSA contribution, 11 paid Holiday plus Paid Time Off/PTO, competitive 401(k), tuition reimbursement, and more. Additionally, we offer community involvement opportunities and career growth opportunities.
Responsibilities
The Happy World of HARIBO is more than a business; we’re family. We always have been, since our founding in 1920. For the last 100 years, while we’ve expanded internationally and created over 1,000 confectionery treats, we’ve known our talented Associates are behind our greatest successes. That’s why we’re committed to investing in their growth, development and career opportunities.
At HARIBO, you’re empowered to charter your own path with mentoring and support from colleagues throughout the business. We encourage you to try new things, think of possibilities and aim higher – all while having fun delivering moments of childlike happiness to our gummi fans in the U.S.
Our core values and focus on long-term success continue to guide the way we do business every day. Our success story is rooted in our teams, and giving them the autonomy, support and freedom to make the best decisions for our consumers, customers and each other.
We give back to the places where we live and work. We listen to our consumers and get excited about innovation. We encourage diverse schools of thought and nurture inclusivity. We work to inspire joy through sweet treats that are fun to share. Want to know more about us? Please visit Haribo.com.
We’d love to hear more about you.
What can you expect?
You will be part of a successful family-run company with core values that is growing internationally faster than ever before. We nurture long-term associate relationships, work-life blend, rich learning environment, and a tangible impact in the company's success.
ABOUT YOU:
Are you looking to make a meaningful impact with your work? Do you thrive in a fast-paced environment? Are you a people-person with a passion for customer centricity? Does working in growing organization excite you? If the answer is yes, then this is the job for you! Working at HARIBO inspires childlike happiness through the impactful work, dedication, and passion for our brand. Come join our team, where our associates are our greatest asset!
HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email careers-us@Haribo.com.
The original and iconic Goldbears, created in 1922, have delighted kids and grown-ups for over 100 years! Our associates are our most valuable asset. At HARIBO of America we are committed to a comprehensive benefit program that helps our employee stay healthy, feel secure, and maintain a positive work life balance. We provide fully paid health insurance premiums and generous HSA contribution, 11 paid Holiday plus Paid Time Off/PTO, competitive 401(k), tuition reimbursement, and more. Additionally, we offer community involvement opportunities and career growth opportunities.
Responsibilities
- Develop and maintain strong partnership with assigned customers and brokers.
- Understand and execute the end-to-end Sales and Supply Chain process from order through shipment to meet customer commitments.
- Perform order-entry functions via EDI and data entry, ensuring all orders received are processed timely and accurately.
- Troubleshoot order errors and resolve timely (MOQ, pricing errors, new items, customer set up, etc.)
- Work closely with cross functional teams to ensure high quality of service and timely delivery of orders.
- Provide status of orders to brokers, customers and sales, and assist with daily inquiries and requests.
- Demonstrate ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators.
- Conduct root cause analysis on customer issues, as needed.
- Develop & maintain partnerships as the liaison between HARIBO, brokers and 3rd-party logistics providers.
- Assist with warehouse inventory inquiries and provide customer specific shipping requirements.
- Assist with transportation scheduling requests, warehouse inquiries, and OS&D issues.
- Highly knowledgeable in multiple systems and electronic data interchange processes.
- Utilize SAP and BI reporting to manage orders and provide analysis and reporting.
- Identify process improvement opportunities and assists with the development and execution of initiatives.
- Other duties as assigned.
- Bachelor’s degree in Business Administration, Supply Chain, or related field
- 3+ years’ experience in customer account management, supply chain or inside sales support and direct experience serving both internal and external customers
- Previous ERP system experience is required
- Ability to multi-task, prioritize, and manage time effectively
- Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
- Strong written and verbal communication skills are required
- Working knowledge using SAP S4-HANA is preferred
- Experience in identifying, initiating, and driving improvements to processes and work streams
- Consumer Packaged Goods experience is strongly preferred
The Happy World of HARIBO is more than a business; we’re family. We always have been, since our founding in 1920. For the last 100 years, while we’ve expanded internationally and created over 1,000 confectionery treats, we’ve known our talented Associates are behind our greatest successes. That’s why we’re committed to investing in their growth, development and career opportunities.
At HARIBO, you’re empowered to charter your own path with mentoring and support from colleagues throughout the business. We encourage you to try new things, think of possibilities and aim higher – all while having fun delivering moments of childlike happiness to our gummi fans in the U.S.
Our core values and focus on long-term success continue to guide the way we do business every day. Our success story is rooted in our teams, and giving them the autonomy, support and freedom to make the best decisions for our consumers, customers and each other.
We give back to the places where we live and work. We listen to our consumers and get excited about innovation. We encourage diverse schools of thought and nurture inclusivity. We work to inspire joy through sweet treats that are fun to share. Want to know more about us? Please visit Haribo.com.
We’d love to hear more about you.
What can you expect?
You will be part of a successful family-run company with core values that is growing internationally faster than ever before. We nurture long-term associate relationships, work-life blend, rich learning environment, and a tangible impact in the company's success.
ABOUT YOU:
Are you looking to make a meaningful impact with your work? Do you thrive in a fast-paced environment? Are you a people-person with a passion for customer centricity? Does working in growing organization excite you? If the answer is yes, then this is the job for you! Working at HARIBO inspires childlike happiness through the impactful work, dedication, and passion for our brand. Come join our team, where our associates are our greatest asset!
HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email careers-us@Haribo.com.
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