Customer Success Representative

Essential Functions:

The Customer Success Representative is responsible for order processing from receipt (fax, email, phone, E.D.I.) to invoicing, which includes order entry, verifying pricing, communicating with brokers, customers, carriers and shipping.

Specific Responsibilities Include:

• Responsible for providing excellent customer service which exceeds customer expectations through daily handling of customer orders
• Work efficiently with internal and external customers. (i.e., logistics, accounting, Division Managers, and brokers)
• Receive and verify pricing and promotions are correct, input orders
• Review orders for accuracy, and correct any errors/issues before orders are released to and shipped
• Confirm orders to customers/brokers
• Notify customers and brokers of any order status changes
• Complete customer calls, orders, issues in a timely, efficient manner
• Work with accounting department to resolve and clear customer deductions
• Work with shipping and brokers/customers to resolve any delinquent open orders
• Work with sales department personnel on a variety of sales and customer service projects
• Provide back-up support to sales department personnel
• Additional duties and responsibilities as assigned

Education:

• High school diploma; 2 years college preferred
• A minimum of 1-2 years Customer Service experience in a manufacturing setting

Experience and Background:

• Team player with total department and other cross functional areas
• Bilingual preferred (English / Spanish)
• Exceptional interpersonal and communication skills within a wide variety of situations including ability to handle customer complaints in a positive manner
• Ability to communicate our policies, procedures, requirements, and processes to customers in verbally and in writing
• Experienced with Oracle order entry systems a plus
• PC proficient in Microsoft Office (Excel, Word, Outlook)
• Strong communication and follow-up skills
• Excellent problem-solving skills
• Detail-oriented