Customer Success Manager

As a Customer Success Manager at Swimlane, you'll drive customer satisfaction and retention for our enterprise clients. Your role involves building strong relationships, ensuring product adoption, and proactively mitigating churn. You'll collaborate internally, influence product decisions, and represent Swimlane at events. We also value your curiosity about our customers and their evolving needs, as it plays a vital role in delivering the maximum value from our products.

In this position your responsibilities will include:

• Achieve net retention targets quarterly.
• Advise customers for optimal product use.
• Build relationships with security leaders.
• Manage the sales-to-delivery transition.
• Identify and address churn risks.
• Drive support ticket resolution.
• Maintain deep product knowledge.
• Attend conferences and gather customer feedback.
• Collaborate on new product rollouts.
• Utilize and enhance team processes.
• Maximize renewal and expansion opportunities with sales.
• Partner with sales for new business.

Qualifications:

• 5+ years in enterprise software or related roles.
• 3+ years in B2B Customer Success.
• Cybersecurity fundamental knowledge is strongly preferred.
• Strong interpersonal and analytical skills.
• Strong understanding of technical concepts.
• Up to 25% travel may be required.
• The candidate selected for this position must be based in the Midwest or West Coast.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Swimlane, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Who we are, and what we offer:

Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response. Swimlane offers a broad array of features aimed at helping organizations to address both simple and complex security activities, from prioritizing alerts to remediating threats and improving performance across the entire operation.

What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Swimlane's staff spans 28 states and 23 countries!

The Perks of being a Swimlaner:

• Competitive Benefits & Compensation
• Training & Professional Development Opportunities
• Macbook Pro
• Great Company Culture
• We value collaboration and innovation
• Give-back Volunteering Opportunities

Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:

• Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
• Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.
• Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
• Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
• Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.

The on target earnings for this position are projected at $100,000-$130,000/year and is dependent on knowledge, skills, and experience.

For full consideration, please submit your resume by completing an application at https://swimlane.com/careers/. Applications will be accepted until finalists are identified.