Customer Success Manager - Hr Compensation Software (Us)

BetterComp is a rapidly growing SaaS company making big waves in the HR/compensation space. We are seeking an experienced Customer Success Manager to help us in our next phase of growth.  If you have been working as a Compensation Analyst and are looking for a change in career that keeps you connected to the profession but focused on technology, we’d love to talk to you too!

This position will build strong, long-term relationships with an assigned book of customers, with a focus on driving business value from onboarding through renewal.  This job will have direct exposure to senior leadership with a strong career growth potential.

This is a fully remote position based in the US. We’re primarily targeting candidates in CO, FL, NH, NV, MA, MN, OR, or WA.

Who you are:

• You’ll know you’re the right candidate for our Customer Success Manager role if you work well in a dynamic environment, think out-of-the-box, and are not afraid to try new things
• You self-motivate day in and day out utilizing your tech savvy skills, while loving to learn and problem solve each challenge ahead
• You work best in a collaborative team environment and are great at effectively interacting with customers and internal teams
• You’ll thrive in this role if you enjoy a variety of responsibilities that directly contribute to customers achieving success with BetterComp

What you bring:

• 3+ years of experience in a Customer Success Manager role for a SaaS company (big plus if it was in the HR/Compensation industry), or 5+ years of direct experience in a Compensation Analyst role
• Proven track record of owning customer relationships throughout the lifecycle
• Tech-savvy to be able to align BetterComp product functionality with customer requirements
• Ability to work remote and stay focused
• Excellent communication skills (verbal and written), with the ability to navigate potentially tough interactions
• Exceptional ability to nurture positive business relationships
• Understand customer concerns and needs regarding use of BetterComp, and the ability to collaborate on troubleshooting issues as needed
• Excellent problem-solving skills
• Integrity and ability to show the highest level of confidentiality when working with sensitive data
• Proven success in a collaborative, team-oriented environment
• High level of integrity and commitment to scale an early-stage business
• Experience with Excel, Google Suite, and Salesforce a plus

What you’ll do:

• Manage a book of customers with a focus on driving business value from onboarding through renewal
• Participate in the initial product implementation as part of the BetterComp implementation team (you’ll be co-pilot during the implementation phase)
• Function as a communications liaison between customers and internal teams post implementation
• Drive adoption of self-directed learning resources
• Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using BetterComp
• Reinforce customer awareness of product updates and new features relevant to customers
• Guide customers in their use of BetterComp to facilitate execution of cyclical compensation business processes
• Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users
• Proactively monitor and manage customer health, risk, opportunities, and renewals
• Identify process improvement opportunities, draft solutions, and advocate for change
• Contribute to helping build our Customer Success function and processes
• Use internal team tools to keep track of work progress
• Other projects as needed

Why you’ll love it:

BetterComp is transforming how comp teams market price jobs. With customers including numerous Fortune 1000 companies, we are poised to challenge the way compensation has always been done. And our approach is working. We have strong product market fit and have grown quickly over the past 2 years.

Our team is the most critical component of achieving our goals. We believe in hiring the best people and giving them the space and autonomy to do their work. At BetterComp, you’ll work with some of the smartest, most thoughtful and talented people while solving some of the toughest challenges in compensation.

What we offer:

• Competitive compensation package that includes:
  • Base salary range for this position: $70,000 - $110,000 annually (DOQ)
  • Equity
• Unlimited, flexible PTO
• Health, dental, and vision insurance
• Simple IRA with company match
• Work from home
• Choose your own technology

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Powered by JazzHR

CbpsnNX1gu