Address
Form of worki360 is seeking a Customer Success Managerto help drive long-term Customer Success by proactively engaging customers, identifying gaps, and ensuring value is delivered. This role is critical to ensuring the success and satisfaction of our clients, driving retention and expansion opportunities. The ideal candidate will bring a wealth of experience in Customer Success within the SaaS industry, possessing strong communication skills, a strategic mindset, and a passion for delivering exceptional customer experiences.
To be considered, candidates must be creative, passionate about process improvement, and strong technical ability in the following areas:
- Strong written and verbal communication
- Ability to present to and educate a wide-range of audiences
- Excellent time management and multi-tasking skills
- Attention to detail, sound decision making skills, self-motivated
- Ability to work independently as well as collaboratively and adapt quickly in a fast-paced, high pressure environment
What You Will Do
- Compliment the client onboarding process and proactively engage customers at various intervals to understand business goals, assess customer satisfaction, gather feedback, and identify opportunities for improvement or expansion
- Provide support and ad hoc training to active clients via screenshare to expand customer adoption and usage of i360 products
- Collaborate with the sales team to ensure successful renewals and to identify upsell/cross-sell opportunities
- Utilize data and analytics to track Customer Success metrics, providing insights to both customers and internal teams
- Be a customer advocate who identifies key customer feedback and passes customer stories on to internal stakeholders
- Stay current on political issues, campaigns and specific legislative activity
Who You Are (Basic Qualifications)
- 1+ years of campaign, Political Action Committee or issue advocacy experience
- Proficient in Microsoft Excel
- Position may require up to 10% travel
What Will Put You Ahead
- Salesforce experience
- CRM software and political technology (i360 is a plus)
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company, i360 works across industry lines to bring unique data, technology and analytics solutions to help our customers win. Our analysts and data scientists build and refine proven, sophisticated models that help customers understand and reach their target audience, visualize data and expand their reach.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
