Customer Success Coordinator / Office Assistant

About the role

Accelerant is a fast growing and leading edge equipment manufacturing startup. Our innovative IIoT automation equipment is the foundation on which our revolutionary Production as a Service platform is built on to support one of the fastest growing industries in the United States.

We are searching for a full-time Customer Success Associate to build and commission our flagship product, the PRO - robotic rolling machine. Our success depends on our innovative automation equipment and world class customer support.

The ideal candidate takes pride in their work, analytical ability, organizational skills and attention to detail. He/She appreciates an environment where superior work is encouraged, noticed and rewarded and where individuals carry tremendous responsibility and impact. He/She looks forward to learning an incredible amount on the job.

Responsibilities:

• Triage technical support messages and assign to the responsible party
• Generate and manage customer support tickets
• Follow up on and close out aging support tickets
• Schedule and coordinate Customer Success calls
• Report customer status on weekly success meetings
• Generate and submit vendor purchase orders
• Receive and inventory inbound shipments
• Process and prepare outbound shipments

Requirements:

• Evidence of exceptional problem solving skills and attention to detail
• Ability to work with, and lead others within a collaborative team environment.
• Excellent verbal and written communication skills
• Must be flexible
• High school diploma or equivalent
• Advanced customer service skills
• Professional phone skills
• Energetic personality
• Highly organized and detail-oriented
• Ability to multitask
• Must be able to work independently
• Ability to lift 30 pounds
• Travel as needed: flexibility up to 10%

Benefits:

• PTO
• Health & dental benefits
• Stock Options
• Profit sharing

Accelerant is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Visit to learn more about how the Accelerant PRO is helping cannabis operators grow their business.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Office Assistant: 1 year (Preferred)

Work Location: In person