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SalaryAbout Continu
Continu is a Modern Learning Management platform used by some of the world's most innovative companies. We believe that workplace learning should be beautiful, social, and deeply connected to the tools companies use. The challenge is that most workplace tools feel like they were built in the 90s, often outdated and clunky and leaving a lot to be desired. That's why Continu exists - to power learning for the modern workplace. We started in 2012 and have quickly been gaining momentum around the world. Joining our team means that you're driven, hungry to learn new things, and ready to work on exciting new challenges with a highly collaborative team.
We’re growing our Success team and looking for an Account Manager with 3+ years of experience in commercially-focused SaaS Customer Success, Account Management and/or Sales. As an Account Manager at Continu, you’ll offer product expertise and demonstrate an understanding of our clients’ goals to enable confidence when discussing product benefits and reinforce value in a technically complex product to a broad range of business functions including HR, Sales, as well as Learning & Development. You’ll be a critical part of our Success team, responsible for driving revenue growth and evangelizing our platform to key stakeholders.
You’ll be a fit for this role if you value collaboration, love to learn (we are a learning company after all), a strong relationship builder who understands give and take and always seeks the win/win in partnerships.
As an Account Manager at Continu, you will:
- Manage the commercial relationship with our clients
- Offer product expertise and demonstrate an understanding of our clients’ goals to enable confidence when discussing product benefits and reinforce value
- Manage subscription renewals, including license changes, and seek out expansion and upsell opportunities
- Maintain an organized client pipeline and book of business, including creating, nurturing and closing opportunities
- Identify, establish and own relationships to uncover customer opportunities and guide value driven deliveries that increase velocity of deployment and adoption of Continu
- Nurture, establish, and expand relationships with key customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning and delivery
- Identify client risk and tailor approach and negotiations accordingly
- Maintain professional and friendly communications with our clients, including phone calls, emails & online meetings
- Daily use of Salesforce, Planhat, and other integrated tools
About You:
- Account Manager, Renewals & Expansion Skills and Experience
- Have 3+ years of experience in commercially-focused SaaS Customer Success, Account Management and/or Sales
- You’re a strong relationship builder who understands give and take and always seeks the win/win in partnerships
- You’re self-aware, with a growth mindset, you are someone who both seeks and implements feedback and coaching
- You have a desire to be a part of a team that grows and learns together
- You're tech savvy - learning new technology is fun and easy
- You lead with curiosity, a deep desire to understand, and the ability to see an issue from two sides
- You have excellent written and verbal communication skills that allow you to clearly and concisely get your point across on complex issues
- You enjoy a challenge, love solving problems, and have an eagerness to learn
- You’re able to prioritize your time effectively and context-switch a fast-paced environment
The estimated salary range for this role is between $100 - 140k On Target Earnings (OTE) per year. In addition to salary, all full time employees are eligible for a robust benefits package and a generous allotment of PTO.
Our salary ranges are based on paying competitively for our size and industry and we use a variety of external benchmarking tools to establish them. Individual pay rate decisions are based on a number of factors including experience level, skill set, location, expected output in role, balancing internal equity relative to peers at the company, and ensuring there is adequate room for salary growth within the role.
