Customer Success Manager - Healthcare Accounts

As the leader in Indoor Journey Analytics, Kontakt.io optimizes processes and resources by revealing how customers move through the business. Using AI, IoT, and RTLS, Kontakt.io helps businesses uncover waste, streamline capacity, improve workflows, and help customers and staff feel seen and valued. Solving more than 20 use cases across healthcare, workspace, and other industries, we deliver a single platform that builds responsive businesses to anticipate and adapt to evolving operational and human needs, and we just raised $47.5 million in Series C funding from Goldman Sachs.

With a mission to transform the healthcare industry, we at Kontakt.io are thrilled to present an exceptional opportunity for a Customer Success Manager to join our dynamic team. 

Responsibilities:

• Drive Customer Success: Forge strong relationships with healthcare clients, ensuring their needs are understood, and their goals are met with our solutions. Act as a trusted advisor, guiding clients through the implementation process and beyond.

• Revenue Generation: Collaborate closely with the sales team to identify expansion opportunities within existing accounts. Proactively address any concerns or issues to maintain client satisfaction and secure renewals.

• Full Lifecycle Management: Oversee the entire customer journey, from onboarding to ongoing support, ensuring seamless integration and utilization of our healthcare solutions. Take ownership of customer satisfaction and retention metrics.

• Product Expertise: Develop an in-depth understanding of our healthcare technology offerings. Provide strategic insights and recommendations to clients, leveraging your expertise to drive value and maximize ROI.

Competencies:

• Cross-functional Collaboration: Strong collaboration skills to work effectively across departments, particularly with sales and marketing teams. Experience in crafting solution messaging and value propositions to support sales efforts.

• Adaptability: Thrive in a dynamic, fast-paced environment, exhibiting enthusiasm and flexibility in addressing evolving customer needs and market trends.

Qualifications:

• Healthcare Technology Expertise: Prior experience in the healthcare sector, preferably with knowledge of RTLS, IoT, and location technology solutions. Familiarity with SaaS products tailored for healthcare settings is highly desirable.

• Pipeline Management: Proven track record of building and managing pipelines to support ongoing Customer Success growth. Experience in high-growth startup environments is advantageous.

• Travel Flexibility: Willingness to travel occasionally for client meetings, conferences, and industry events.

Benefits:

• Competitive salary and bonus structure.  

• Health, dental, and vision insurance.

• Stock options.

• Professional development opportunities.

• A dynamic and innovative work environment with opportunities for career growth.

• The chance to be a part of a high-growth SaaS startup and make a significant impact on our success.

We Make Things Easy

Easy to Use. Simplicity is harder than complexity. Each of our apps focuses on a single user and a specific problem. We create solutions for everyone to help them get things done.

Easy to Buy. We simplify pricing with a single, per-bed or per-room model that encompasses all the necessary produts and services to achieve your desired outcomes.

Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without the need for human intervention, cutting deployment time from months to weeks or even days.

We Deliver Fast Outcomes

Industry’s #1 Time To Value. We accelerate your ROI and deliver positive outcomes to users faster than anyone else, thanks to how easy things work with our AI- and cloud-based platform.

Delivered As A Service. Delivering everything from devices to apps to support, our as-a-service model allows you to add new use cases with a simple click. Gain agility and speed like never before.

Outcome Driven. We deliver outcomes, not boxed equipment. From on-site installation to monitoring, all the way to service-level agreements, our approach is uniquely designed to ensure the outcomes you need.

We Ensure Unmatched Scalability

Priced for Scaling. We offer scalable pricing, regardless of your project size. Enabling our customers to create value cost-effectively is a key element of our success.

A Platform for Scaling. Lower TCO, quicker adoption of new use cases, extensive cloud scalability, and future-proofing your IT investments are among the many reasons why Kontakt.io is right for you.

Managed for Scaling. SOC-2 and HIPAA compliant, our platform integrates with your wireless and security infrastructure, allowing you to use your current IT network with confidence and uninterrupted functionality.