Customer Service/Sales Support Coordinator

Did you know that we facilitate over half of the world's lithium battery production? And that 1 out of 7 meals worldwide have been produced in facilities equipped with our climate control? Munters has been a pioneer of sustainable air treatment solutions since 1955. Today our technology is more relevant than ever and is mission-critical for the production of medicine to the running of data centers. Together we work to support our customers in creating a healthier planet. Come work for us and be a part of this exciting journey.
JOB SUMMARY:
Responsible for processing all GTEC/ECS Evaporative Cooling Media aftersales inquires and orders. This includes but is not limited to scheduling and communicating ship dates, Glovia entry, export compliance and all internal and customer communications and correspondence.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Manage customer relationships through exemplary customer service/relationship management.
• Engage the support of Account Managers and/or Application Engineers to assist with customer issues and inquires as necessary.
• Facilitate responses to requests for prices and quotations by working with Account Managers / Application Engineers.
• Receive and process orders received by telephone, fax and e-mail .Responsible for accurate order entry and utilizing the ERP (Glovia) system to process orders.
• Customer service responsibilities including but not limited to order acknowledgment through the invoicing process and customer communication.
• Ability to work with a diverse team in multiple locations. The role requires order facilitation with Munters offices in Mexico as well as freight forwarding / warehousing agents at various locations.
• Issue Return Goods Authorizations (RGA's) permitting customers to return defective product.
• Support Logistics coordination and paperwork for national and international shipments as needed for accounts.

COMPETENCIES:

• Strong problem identification and objection resolution skills
• Able to build and maintain lasting relationships with customers (internal and external)
• Exceptional verbal communication and interpersonal skills
• Excellent listening skills
• Strong written communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Possess a high level of organizational skills
• Exceptional ability to multi task and see tasks through to completion with a high level of organization
• Strong computers and Microsoft Office skills
• Experience in a manufacturing environment is desired.
• Experience with inventory and inventory movement processes is desired.

JOB QUALIFICATIONS

• Education - College or equivalent job experience.
• 3-5 years of relevant customer service experience.
• Previous experience with an ERP system.
• Experience or exposure to lean concepts
• Solid understanding of Inco Terms and domestic freight terms.

REQUIREMENTS:

• High speed, reliable home internet
• Home office set-up with an office setting
• Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. This work requires sitting most of the time.
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading. This position is not substantially exposed to adverse environmental conditions

How is it working at Munters? Meet your future colleagues.