Service Desk Specialist

BCT is in search of an experienced Service Desk Specialist with exceptional interpersonal skills, articulate & well spoken to work with attorneys, so law firm/legal experience is a big plus! This position is located in Chicago or Indianapolis as a direct-hire and must be able to work onsite.

SALARY OFFERED: Up to $75K depending on candidates experience, etc.

WELLNESS/FLEXIBILITY: This client offers a hybrid/remote work model that helps with work/life balance along with flexibility in daily schedule.

• Medical, Dental, Life, Vision & Flexible spending account
• Long & short-term disability insurance offered
• Employee assistance program plus Health Savings account
• Employer contribution 401K
• Generous paid vacation & Parental Leave
• Referral Program

RESPONSIBILITIES:

• Provide support via telephone & e-mail for Firm users on software applications & hardware
• Track customer calls & e-mails recording detailed & accurate information in the tracking system
• Assist in training to develop top knowledge in current & new technologies to provide most effective support for request
• Consistently research information through internal & external sources
• Partner in creating reference materials in the knowledge base for known issues & solutions
• Escalate end user issue to whom, both within and outside of IT when needed
• Respond to end user inquiries within agreed-upon timeframes

QUALIFICATIONS:

• Associate Degree or minimum 2 years related experience and/or training experience preferred
• Law firm and/or legal experience is a preferred
• Experience with network & PC operating systems, LAN/WAN, applications, security & protocols
• Proficient in Windows, MS Office, remote access, firewalls, encryptions, virtual networks, telecommunications & print services
• Proficient in Remote Computing & Citrix experience
• Knowledge of iManage document management software plus other legal software preferred
• Demonstrated experience in customer service delivery & support design
• Ability to apply technology solutions to solve business issues
• Knowledge of applicable laws & regulations to technology issues & data privacy laws & practices

Apply now! Contact us at 972-267-7950 or info@bct-corp.com for more details.

CP #8333