Insurance Customer Service Trainee

Agency Services Coordinator CSR Trainee

Are you a people person who also recognizes the importance of details in communication and documents? Would you enjoy contributing to the success of a business or being part of an individuals accomplishments like buying a car or a house or building a family? Are you excited when you receive a call, text, or email even if you are busy? Do you look at every encounter as a learning opportunity? Are you very comfortable with learning new software and using technology? If yes, we have an opportunity for you!

We have an immediate opening for an Agency Services Coordinator, an entry-level position in our Braintree, MA office.

About the Job: Tonrys Agency Services Coordinator (ASC) is a vital member of our team. The ASC has frequent, and often first interactions with our clients and business partners. Whether the interaction is in person, over the phone or via email, it is important that a positive rapport is established. For this reason, the ASC position needs to be filled by a well-spoken and friendly person with excellent organizational skills and true reliability. Strong software and processing skills are absolutely required. The ASC must be able to complete tasks and establish priorities in a fast-paced setting. Attention to detail is extremely important as you direct information, complete applications, and prepare insurance documents.

Growth Opportunities: This position provides an exceptional opportunity for growth within Tonry Insurance Group. The ASC will be exposed to all insurance departments business insurance, personal insurance, and surety bonds. We pay for job-related classes and provide training paths to encourage growth.

Hourly Base Salary + Bonus Opportunities

Bonus Opportunities

Licensing Assistance. Will pay 100%

Paid Time Off (PTO)

Mon-Fri Schedule

Holidays Off

401k Plan

Paid Holidays

Career Growth Opportunities

Professional Development

Advancement Opportunities

Hands on Training

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Healthcare Spending Account

Tuition Reimbursement

Employee Discounts

Paid Parking

Equipment Provided

Office Snacks and Coffee

Pet-Friendly Office

Paid Sick Leave

Family Leave

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Supplemental Insurance

Walking distance to train

Specific tasks include but are not limited to:

• Incoming Documents monitoring and processing incoming documents via mail, email, and fax.
• Outgoing Mail processing and delivering in the most cost-efficient method.
• Phone/Reception answering the phone and assisting or directing callers and visitors
• Cancellation Tracking assisting with notices and tracking to prevent clients from canceling due to non-payment of premium.
• Administrative Tasks for Personal Lines and Small Business departments
• Other tasks as needed

Future responsibilities depending on interest and needs:

• Personal Lines Customer Service
• Taking applications
• Processing policies and endorsements
• Rating
• Commercial Lines
• Taking applications
• Processing policies and endorsement

• Self-motivating, client caring, and team-oriented
• Strong computer and communication skills
• Ability to learn and retain information from online classes, in-person classes, on the job training, and self-directed research
• Attention to detail
• Strong time management skills, ability to prioritize, and be efficient
• Experience and comfort with online training via "Zoom"
• Excellent phone and written communication skills