Customer Services Rep

D&D Global is looking for a Customer Service Representativeto join our growing team! D&D is committed to building a company where our success is measured by the satisfaction of our customers, the exceptional quality of our products, and deep appreciation for our team members. At D&D, your ideas, experiences, and values matter to us! If you strive to do great work, excel in creative environments, thrive in teams, and live for problem solving, this is the place for you!

The Customer Service Representative is responsible for customer communication and relations, ensuring customer satisfaction, having knowledge of all D&D products, and processing required paperwork. The ideal candidate will be positive, empathetic, and professional towards fellow employees and customers.
Essential Functions
? Respond promptly to customer inquiries and questions.
? Communicate effectively through various channels and platforms.
? Work through customer complaints and concerns to ensure customer satisfaction.
? Develop a deep understanding of D&D products to effectively assist customers.
? Process customer service orders, forms, applications, and requests.
? Keep detailed records of customer interactions, transactions, comments, and complaints.
? Suggest and implement process improvements to enhance the customer service operations efficiency and experience.
? Ensure compliance with company policies and procedures in customer interactions.