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SalaryWhy FCC:
- Competitive compensation packages
- Benefits - medical, vision and dental
- 401K Matching
- Paid Time Off
- Exceptional culture for career building
Start your career with FCC and become part of our global team of passionate waste industry professionals
Position Summary:
This role will ensure the efficient day-to-day operations of the office. This role will support the work of management and other staff.
Primary Duties and Responsibilities:
- Greeting visitors, answer all inbound calls in a courteous and professional manor
- Manage customer service email inbox .
- Answer phones, schedule service, and write orders up for delivery. Obtain approval for RO orders and scan orders into Navusoft.
- Communicate with customers eta's reschedules through communication with operations team.
- Communicate product knowledge to current and potential new customers
- Resolve customer issues If unable to resolve escalate to Sales Rep. and or management via email, verbally or voicemail.
- Process insurance certificate requests
- Take customer payments / assist in helping customer navigate through the customer portal
- Scale ticket processing – which includes auditing drivers data entry for accuracy, resolve any landfill or service completion status, verify billing on every work order is correct, release work orders to billing once all data has been verified and corrected
This is a list of basic day to day duties, this is subject to change based on the needs of the office
Education:
- High School Diploma
- Post – secondary education in business, computers, or office management is an asset
Bilingual – Preferred
Experience and Competencies:
- 1-3 years of experience in an office environment
- Experience in the waste industry is a plus
- Experience with Microsoft Suite is required
- Strong attention to detail
- Prompt, professional, and dependable demeanor
Personal Characteristics:
- Behave Ethically: Understand ethical behavior and business practices. Ensure behavior is consistent with these standards and align with the values of FCC
- Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
- Focus on Client Needs: Anticipate, understand and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters. The ability to adapt to changing situations and environments
- Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make necessary recommendations
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity work place employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Note: If an offer letter is extended you must agree to background authorization and drug test is required to be taken within 72 hours of offer letter being signed.
